William Lyke IV
Vienna,VA
Summary
Graduate from The Pennsylvania State University on August 12, 2023
The College of Liberal Arts | Bachelor of Science in Economics
Overview
4
4
years of professional experience
Work History
Utility Invoice Analyst
TEOCO
11.2023 - Current
- Monitored outstanding invoices and performed collections duties.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Executed billing tasks and recorded information in company databases.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Compiled and submitted weekly and monthly reports to management for review.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Suggested process improvements to invoice procedures to streamline workflow.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Organization Manager
OoRah Fitness Inc.
01.2021 - 03.2022
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Data Entry Operator
OoRah Fitness Inc.
02.2020 - 01.2021
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated source documents to locate needed information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Analyzed current data records to provide detailed reports.
- Utilized techniques for increasing data entry speed.
- Schedule customers into classes based on their singular needs.
Data Entry Clerk
Big Will's Bike Shop
02.2020 - 01.2021
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Preserved customer confidence and protected operations by keeping information confidential.
- Appoint customers to specific bike mechanics
- Completed data entry tasks with accuracy and efficiency
Skills
- Customer service skills
- phone etiquette
- conflict resolution
- problem solving
- excellent communication skills
- Microsoft Office
- Research and reporting
- Advance mathematical skills
- Multitasking skills
- Organized
Additional Information
Member of the Penn State Mens Rugby Team, 2018-2021
Delta Chi Fraternity
Active member | Class: Spring 2019
Event Coordinator
- Research venues for events and determining the right location for the specific occasion.
- Forecast the amount of materials and items for events and calculate the cost
- Forecasting the problems that will happen and plan for resolution
Thon committee , THON is a 48-hour dance marathon to raise money for children with cancer which is Penn State's largest non-profit fundraiser
- schedule the time slots for each brother to attend
- Implement a monetary goal for the chapter to raise to donate to the Thon Organization for the children with cancer
- Create Greek letters to represent Delta and Chi to be presented at the event
Lifelink Volunteer
- spend time and mentor children with disabilities
Habitat for Humanities Volunteer
- created a safe and economical feasible housing for low income families and veterans
Member of the PSUEA, Pennsylvania State University Economics Association
Active Member | 8/29/22
Additional Coursework in Economics and Psychology field
Timeline
Utility Invoice Analyst
TEOCO
11.2023 - Current
Organization Manager
OoRah Fitness Inc.
01.2021 - 03.2022
Data Entry Operator
OoRah Fitness Inc.
02.2020 - 01.2021
Data Entry Clerk
Big Will's Bike Shop
02.2020 - 01.2021
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