Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Lyons

Spring,TX

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Creating a diverse equitable and inclusive environment where all people have the opportunity to thrive.

Overview

14
14
years of professional experience

Work History

Regional Manager

Mister Car Wash
06.2017 - Current
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 9 locations containing 150 employees.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and maximize EBITDA.
  • Responsible for $20 Million annual Revenue.
  • Contributing and co-founding member of DE&I committee for the company.
  • Rewrote company policies to create a more inclusive environment nationwide.
  • Conduct weekly meetings for region to review performance and motivate towards future company initiatives.
  • Oversee most profitable location out of 450 locations.
  • Build locations from initial ground breaking including hiring and people development.
  • Key speaker for commercial to shareholders during companies IPO.
  • Collaborate with team of regional leaders to meet KPI's across 40 locations.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.

Multi-Unit Manager

Saffire Vapor
05.2015 - 05.2017
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Manager

Starbucks
02.2009 - 05.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.

International Exports Agent

Expeditors International
05.2014 - 12.2014
  • Verified shipments against documents to maintain accuracy.
  • Followed requirements and regulations for dangerous goods handling.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Arranged delivery or storage of goods at destinations.
  • Added insurance coverage to protect interest of client and shipment from loss or damage during transit.

Education

Bachelor of Arts - Business Management

Tennessee State University
Nashville, TN
06.2015

Skills

  • Sales and Marketing Strategy
  • Operational Oversight
  • Professional Integrity
  • Goals and Performance
  • Risk Management
  • New Business Development
  • Customer Service
  • Multi-Million Dollar P&L Management
  • Safety Protocols
  • Monitor Equipment
  • Organizational Policies
  • Cross-Departmental Collaboration

Timeline

Regional Manager

Mister Car Wash
06.2017 - Current

Multi-Unit Manager

Saffire Vapor
05.2015 - 05.2017

International Exports Agent

Expeditors International
05.2014 - 12.2014

Manager

Starbucks
02.2009 - 05.2015

Bachelor of Arts - Business Management

Tennessee State University

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William Lyons