William Macdonald

• Assisted in the management of over 75 remote job site locations throughout the DC Metropolitan Area
• Responded and resolved customer concerns or complaints
• Identified and executed company sales opportunities
• Managerial and Administrative Experience a
• Assisted in the recruitment of over 250 employees
• Directly supervised over 100 employees
• Achieved skill and experience in: Conflict resolution, Staffing and scheduling, Training and supervision

• Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
• Upheld safety standards for working in wet, cold and windy conditions.
• Completed prompt snow removal process during and after weather events.
• Monitored buildup at specific sites to help supervisors plan snow removal assignments.

• Worked alongside team to accomplish work goals according to schedule.
• Loaded, unloaded and moved material to and from storage and production areas.
• Prepared job sites by removing debris and setting up materials and tools.
• Performed general housekeeping and cleaning tasks.

US Pools Tech-1 Accreditation:

• i. Basic Masonry/Plumbing skill certified
• ii. Basic Technician repair skill certified
• iii. Leak diagnosis and repair
• iv. Pump Proficiency: diagnosis/repair
• v. Parts/equipment compliance-trained

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Detailed safety rules and procedures regarding activities to customers and guests.

• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.