Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

William Madden

San Bruno,CA

Summary

High-energy service representative skilled at welcoming guests, maintaining entrances and balancing work loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server/bartender

CHILIS
Hot Springs, AR
04.2022 - 06.2023
  • Provided excellent customer service to ensure satisfaction
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Ensured that each guest was served courteously, quickly, and efficiently

Event Server/ Community Hospitality Staff

VILLA PORTOFINO
Palm Desert, CA
01.2020 - 04.2020
  • Worked with management to set up and coordinate corporate events and parties
  • Worked calendar events such as bingo and movie night for 55+ community

Lead Bartender/Bar Manager

LUCILLE'S TAVOLINO
Mt Shasta, CA
02.2017 - 11.2019
  • Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Planned and coordinated special events to boost customer numbers and profits.

Banquet Bartender/ Server

TOWER 23- JRDN RESTAURANT
San Diego, CA
08.2015 - 01.2017
  • Managed 8+ table sections during breakfast and brunch serving hours
  • Led team members and consistently went above and beyond to ensure success every shift

Dining Room, Cocktail Server/ Bartender

DINGUS MCGEE'S STEAKHOUSE
Auburn, CA
04.2014 - 07.2015
  • Tended bar for high occupancy private events, parties, and weddings
  • Created hospitable environment for both fine dining and casual guests

Front of House Trainer/ Bartender & Server

ISLANDS FINE BURGERS & DRINKS
Irvine, Huntington Beach, & Roseville, CA
09.2008 - 03.2014
  • Implemented best practices for customer service standards throughout the department
  • Developed and conducted training sessions for new Front of House staff on customer service, product knowledge and job responsibilities

Jr. Network Admin/ IT Support

ERI
Lake Forest, CA
06.2006 - 07.2008
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Developed and maintained user accounts, permissions, and access rights.

Education

Associate of Arts - Theater Arts

Orange Coast College
Costa Mesa, CA
04-2010

Skills

  • Guest Engagement
  • Suggestive Selling
  • Positive and Professional
  • Regulatory Compliance
  • Quality Control
  • Service Prioritization

Affiliations

  • Snowboarding enthusiast
  • Lover of all things tech
  • Avid reader

Certification

  • ROP computer repair certified

Timeline

Server/bartender

CHILIS
04.2022 - 06.2023

Event Server/ Community Hospitality Staff

VILLA PORTOFINO
01.2020 - 04.2020

Lead Bartender/Bar Manager

LUCILLE'S TAVOLINO
02.2017 - 11.2019

Banquet Bartender/ Server

TOWER 23- JRDN RESTAURANT
08.2015 - 01.2017

Dining Room, Cocktail Server/ Bartender

DINGUS MCGEE'S STEAKHOUSE
04.2014 - 07.2015

Front of House Trainer/ Bartender & Server

ISLANDS FINE BURGERS & DRINKS
09.2008 - 03.2014

Jr. Network Admin/ IT Support

ERI
06.2006 - 07.2008

Associate of Arts - Theater Arts

Orange Coast College

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William Madden