William Malbouf
Watertown,New York
Summary
Dynamic Store Manager with proven success at LCI, excelling in inventory management and customer service. Achieved significant cost savings through waste reduction initiatives while fostering a high-performing team. Expert in budgeting and performance goals, driving operational excellence and enhancing customer satisfaction through strategic leadership and effective communication.
Overview
35
35
years of professional experience
Work History
Store Manager
LCI
Ft. Drum, NY
04.2010 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
P&C Foods
Watertown, NY
02.1990 - 04.2010
- Prepared staff work schedules and assigned team members to specific duties.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Associate of Arts - Accounting
Hudson Valley Community College
Troy, NY05-1989
Carthage Central High School
CarthageSkills
- Inventory management
- Customer service
- Inventory oversight
- Documentation and reporting
- Budgeting and cost control
- Team leadership and coaching
- Store merchandising
- Retail merchandise quality standards
- Payroll management
- Goals and performance
- Delegating work
Timeline
Store Manager
LCI
04.2010 - Current
Store Manager
P&C Foods
02.1990 - 04.2010
Associate of Arts - Accounting
Hudson Valley Community College
Carthage Central High School
Similar Profiles
Joey ColeJoey Cole
ATS Site Lead/Site Engineer at LCIATS Site Lead/Site Engineer at LCI
Robert GutleberRobert Gutleber
Hardware Computer at LCIHardware Computer at LCI
Roshounda StampsRoshounda Stamps
Customer Care Coordinator at LCICustomer Care Coordinator at LCI
Megan HoustonMegan Houston
Entry Level Counselor at Credo Community CenterEntry Level Counselor at Credo Community Center
Joey Barrett BAS R.T. (R) (CT) ARRTJoey Barrett BAS R.T. (R) (CT) ARRT
RADIOLOGY MANAGER at River HospitalRADIOLOGY MANAGER at River Hospital