William Malchow
Gallatin,TN
Summary
Accomplished Dispatch Manager with a proven track record at 84 Lumber, enhancing safety, efficiency, and customer satisfaction. Skilled in workflow and route planning, adept at fostering professional relationships through effective communication. Demonstrated ability to improve operational processes and lead teams with a focus on achieving results.
Developed effective communication and organizational skills in fast-paced logistics environment. Successfully managed complex schedules and coordinated team efforts to achieve operational goals. Looking to transition into new field, bringing focus on improving operational efficiency and fostering teamwork.
Overview
13
13
years of professional experience
Work History
Dispatch Manager
84 Lumber
08.2024 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
Lumber Yard Manager/Sales Representative
Freres Building Supply
08.2015 - 09.2023
- Collaborated with sales teams to meet client needs, providing quality products at competitive prices.
- Managed a team of lumber yard employees, ensuring proper training and adherence to safety protocols.
- Coordinated transportation logistics for both incoming and outgoing shipments, ensuring timely deliveries without delays or additional costs.
- Conducted regular safety audits to maintain a safe and efficient work environment for employees.
Patient Service Representative
Salem Clinic
06.2012 - 07.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Certificate of Technical Studies - Administrative Office Professional
Chemeketa Community College
Salem, OR06-2012
Skills
- Workflow planning
- Schedule coordination
- Customer communication
- Multiple project coordination
- Daily reports
- Service level agreements
- Sales support
- Budgeting and financial management
- Strong leadership
- Order data entry
- Customer service
- Decision-making
- Effective communications
- Critical thinking
- Data entry
Timeline
Dispatch Manager
84 Lumber
08.2024 - Current
Lumber Yard Manager/Sales Representative
Freres Building Supply
08.2015 - 09.2023
Patient Service Representative
Salem Clinic
06.2012 - 07.2015
Certificate of Technical Studies - Administrative Office Professional
Chemeketa Community College
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