William Maneggio
Orlando,FL
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
17
17
years of professional experience
Work History
Access Center Specialist
Nemours Childrens Health
06.2023 - 04.2024
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
- Implemented new procedures for managing resources more efficiently, reducing waste and improving overall operational performance.
- Collaborated with team members to create welcoming environment for all visitors, promoting positive experience at center.
- Provided support for clients experiencing difficulties, offering compassionate guidance and connecting them with appropriate resources as needed.
- Contributed to team success by sharing knowledge and expertise with colleagues, fostering environment of collaboration and continuous improvement.
- Scanned incoming patient related documents into EHR.
- Led training sessions for new hires, ensuring they were equipped with necessary skills to excel in their roles as Center Specialists.
- Verified and updated existing patient and insurance information.
- Enhanced customer satisfaction by providing timely and accurate information on center programs and services.
- Managed approximately 60 incoming calls, emails and fees per day from patients
Brand Ambassador
Armani Exchange
07.2010 - 06.2017
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Customer Service Representative
Toys"R"Us
10.2009 - 07.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Supervisor
McDonald's
02.2007 - 07.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Associate of Science - Occupational Studies
ASA College
New York06.2016
Skills
- Policy compliance
- Feedback implementation
- Complaint Management
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Customer communications
- Cash Handling
- Product Knowledge
- Interpersonal Skills
- Calm disposition
- Teamwork and Collaboration
Timeline
Access Center Specialist
Nemours Childrens Health
06.2023 - 04.2024
Brand Ambassador
Armani Exchange
07.2010 - 06.2017
Customer Service Representative
Toys"R"Us
10.2009 - 07.2010
Shift Supervisor
McDonald's
02.2007 - 07.2009
Associate of Science - Occupational Studies
ASA College
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