Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Manha

Norwalk

Summary

Proven track record of enhancing guest satisfaction and streamlining operations, as demonstrated at Jordan’s Pizza. Skilled in order accuracy and relationship management, I excel in high-pressure environments, significantly improving service standards and team collaboration. My leadership and cash handling abilities have consistently boosted efficiency and fostered a positive, results-driven workplace.

Overview

4
4
years of professional experience

Work History

Waitress Trainee

Jordan’s Pizza
06.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Cadet

Norwalk Police Department
09.2022 - Current
  • Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
  • Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
  • Conducted physical training to keep fit and perform job duties productively.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Enhanced cadet performance by implementing rigorous training exercises and drills.
  • Nurtured a culture of continuous improvement among both staff and cadets through ongoing education and professional development opportunities.

Camp Counselor

Dare Camp
07.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.

Receptionist

Lm Salon
01.2021 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

The Pinnacle School
Stamford, CT

Skills

  • Cleanliness
  • Table Setting
  • Order Taking
  • Handling Complaints
  • Memory retention
  • Food presentation
  • Allergy awareness
  • Reservation Management
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Guest Seating
  • Order Accuracy
  • Relationship Management
  • Food Delivery

Languages

Portuguese
Professional Working
English
Native or Bilingual

Timeline

Camp Counselor

Dare Camp
07.2024 - 08.2024

Waitress Trainee

Jordan’s Pizza
06.2024 - Current

Cadet

Norwalk Police Department
09.2022 - Current

Receptionist

Lm Salon
01.2021 - 04.2024

The Pinnacle School

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William Manha