William Manly
Orlando,FL
Summary
Dynamic team lead with expertise in customer service and food preparation. Successfully managed kitchen operations, maintained quality standards, and fostered a positive environment, contributing to enhanced guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Line Cook/Dishwasher
Olive Garden
Orlando, USA
10.2024 - Current
- Mastered preparation and cooking techniques for proteins, vegetables, and sauces on high-volume sauté and grill stations, upholding quality and consistency.
- Executed precise timing and temperature control for meats, seafood, and vegetables to ensure optimal flavor and presentation.
- Monitored food quality, ensuring freshness and proper presentation before serving.
- Maintained a clean, organized, and safe workstation in compliance with health and sanitation standards.
- Efficiently cleaned and sanitized dishes, utensils, pots, and pans to maintain a steady supply for kitchen operations.
Soccer Referee
Florida Soccer Referees
03.2023 - Current
- Officiated soccer matches, ensuring compliance with game rules and regulations.
- Communicated effectively with players and coaches to maintain game flow.
- Managed time efficiently to ensure timely match start and completion.
- Enforced disciplinary actions for unsportsmanlike conduct during games.
Team Lead
Cloudhop Bakeshop
Orlando, USA
12.2024 - 05.2025
- Delivered exceptional customer service by effectively managing transactions, addressing inquiries, and fostering an inviting bakery atmosphere.
- Produced and baked daily fresh goods, following established recipes while ensuring quality standards for bread, pastries, and various baked items.
- Managed cash register operations, processed payments accurately, and maintained a clean and organized workspace.
- Acted as the main point of contact for staff during shifts.
- Streamlined inventory management and placed orders for ingredients efficiently.
Greeter/Customer Service
Boardwalk Bowl Entertainment Center
Orlando, USA
08.2024 - 11.2024
- Welcomed guests upon arrival, creating a friendly atmosphere.
- Interact with customers as the first and last point of contact.
- Facilitate customer engagement by providing assistance for inquiries and concerns.
- Handle customer telephone communications
Host/Busser
Duffy's Sports Grill
Orlando, Florida
09.2023 - 02.2024
- Managed reservations and coordinated seating arrangements for efficient service flow.
- Sustained organized and tidy environment for guest satisfaction.
- Assisted servers by monitoring guests' tables and ensuring their satisfaction.
- Determined total charges and processed checks for guests.
- Cleared tables and facilitated swift turnover to enable immediate guest seating
Education
Bachelor's degree - Nursing
University of Central Florida
Orlando, FL09.2025
Skills
- Microsoft Office
- Phone etiquette
- Customer service
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Health regulations
- Conflict resolution
Timeline
Team Lead
Cloudhop Bakeshop
12.2024 - 05.2025
Line Cook/Dishwasher
Olive Garden
10.2024 - Current
Greeter/Customer Service
Boardwalk Bowl Entertainment Center
08.2024 - 11.2024
Host/Busser
Duffy's Sports Grill
09.2023 - 02.2024
Soccer Referee
Florida Soccer Referees
03.2023 - Current
Bachelor's degree - Nursing
University of Central Florida