William Marrow
Goldsboro,NC
Summary
Dedicated Activities Program Assistant with over 9 years of experience in healthcare settings. Proven ability to develop training materials and facilitate communication between teams, enhancing patient satisfaction and operational efficiency across departments.
Results-driven professional with a strong background in patient care coordination and process improvement. Expertise in enhancing patient engagement, streamlining workflows, and fostering team collaboration to elevate service delivery.
Compassionate healthcare professional skilled in delivering exceptional patient care and improving documentation processes. Committed to enhancing patient experiences through effective communication and collaborative teamwork.
Overview
14
14
years of professional experience
Work History
Activities Program Assistant
Cherry Hospital
06.2016 - Current
- Coordinated program activities to enhance patient engagement and satisfaction.
- Streamlined documentation processes to improve workflow efficiency across departments.
- Developed training materials for new staff, promoting consistency in service delivery.
- Assisted in tracking program metrics to evaluate effectiveness and identify areas for improvement.
- Facilitated communication between healthcare teams, ensuring timely information exchange.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Health Care Technician II
Cherry Hospital
09.2015 - 06.2016
- The Health Care Technician II serves as a role model and mentor to other HCT I’s throughout the facility and provides quality care to patients on the PICU. This position will deal with the most acute and aggressive patients and will require more extensive training to handle the challenges presented to them within this unit. As an essential member of a multidisciplinary care team, the HCT II practices therapeutic principles when providing care to the patients they serve. Nursing care is performed under the supervision of a Registered Nurse.
- Monitored patient vital signs, documenting changes and reporting abnormalities to healthcare team.
- Assisted in daily patient care activities, enhancing comfort and quality of life for individuals.
- Implemented infection control protocols, ensuring compliance with safety standards across facilities.
- Trained new staff on care procedures and best practices, fostering a collaborative work environment.
Screening & Admissions Clerk
Cherry Hospital
03.2013 - 06.2016
- This position will be assigned in the Screening and Admission Department. Duties include admission referral information, processing referrals and processing new admissions once accepted to come to hospital. It also includes gathering demographic information from patients, family, significant other and/or referral source to create a medical record as well as entering information into state/hospital database. Assist Nurse, Psychiatrist, MD as requested/assigned to complete admission paperwork. Responds to inquiries about hospital admission procedures. Provides information to inquirers regarding commitment process, Area Programs, and Cherry Hospital procedures. Utilizes and maintains record keeping systems such as the admission logs, census reports, movement reports, and all other admissions/hospital forms. Communicates with various departments within the hospital. Flexible in working rotating shifts, weekends and holidays.
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital policies.
- Maintained up-to-date records in electronic health systems to support timely access to patient information.
- Collaborated with healthcare staff to streamline admission processes and improve overall patient experience.
- Trained new clerks on admissions procedures and system usage, enhancing team productivity and efficiency.
Health Care Technician II(PICU)
Cherry Hospital
08.2011 - 03.2013
- The Health Care Technician II serves as a role model and mentor to other HCT I’s throughout the facility and provides quality care to patients on the PICU. This position will deal with the most acute and aggressive patients and will require more extensive training to handle the challenges presented to them within this unit. As an essential member of a multidisciplinary care team, the HCT II practices therapeutic principles when providing care to the patients they serve. Nursing care is performed under the supervision of a Registered Nurse.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Administered medications under supervision, maintaining compliance with protocols.
- Documented patient care activities accurately in electronic health records.
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
Timeline
Activities Program Assistant
Cherry Hospital
06.2016 - Current
Health Care Technician II
Cherry Hospital
09.2015 - 06.2016
Screening & Admissions Clerk
Cherry Hospital
03.2013 - 06.2016
Health Care Technician II(PICU)
Cherry Hospital
08.2011 - 03.2013