William Martinez
Houston,TX
Summary
To find a position within the fields that I have worked in past. I have extensive experience in US immigration, onboarding, two way radio technician, customer support amongst my areas of expertise. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
21
21
years of professional experience
Work History
Client Advocate
US Journey Immigration Services
09.2022 - 08.2023
- Updating clients on their cases.
- Translating documents and writing cover letters.
- Assisting the attorney in market development, managing social media.
- Interpreting both Spanish and Portuguese
- Trained by attorney various immigration processes .
Legal Intake Specialist
O'Brien Immigration
03.2021 - 08.2022
- Heavily involved in intake process intake process.
- Reviewed each of intake cases with attorneys.
- Interpreting during consultations
- Assisted up to 5 lawyers at time.
- Making that clients would sign their contract and collect.
- Collecting existing open invoices, to make sure that firm still maintained its revenue
- Trained staff on using different systems.
Collection Specialist
Connect International
09.2020 - 02.2021
- Working at an outsourcing firm in Nicaragua, for a First party collection for a mid size auto in Texas.
- Collected on past due car notes, as well as collection on property that has been impounded.
Customer Service/ Tech Support
Trisource International
01.2020 - 03.2020
- Customer service agent for advocacy group for Social Security benefits.
- Updated clients on their cases.
Documented any important information related to their case, such as doctor's appointment, and new conditions.
Success Manager
Accedo Technologies
08.2019 - 01.2020
- Worked with CareerBuilder with recruiters with one of America's biggest recruitment on how to use database their resume database.
- Making sure that clients would renew their contract, upselling or negotiating on a renewal price.
English Instructor
Keiser University Latin American Campus
06.2019 - 12.2019
- Teaching level 11-12 to Spanish native speakers ages 10-18 and adults.
- In an engaging the class setting I worked on Classroom development lesson planning and rubrics to engage the children.
- I emphasize in growing the students' writing, oral and analytical skills for them to have a well-rounded immersion in the English language.
Tech Support Level 1
Trisource International
05.2018 - 02.2019
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Two Way Radio Technician
Airwaves Lnc.
08.2011 - 03.2018
- Two Way Radio Tech, Communications rental company that rented Motorola CP200 radios to the entertainment industry
- My duties included mainly, soldering and repairing parts on the board.
- Testing and cleaning accessories for the radios.
- Assuring rental equipment was shipped.
Customer Service Representative
Cardtronics USA
12.2010 - 07.2011
- Monitoring and updating work orders for ATMs across the United States that need and are in the midst of being repaired
- Opening service calls per merchants and card users that are experiencing issues with the ATM's
Product Support Representative
Entertainment Partners
04.2006 - 07.2010
- I provided technical support to internal staff, and external customers through web interface, via email and phone
- Documented client interactions in the issue tracking system, Customer Relationship Management (CRM) module
- Provided guidance to team members researching technical issues
- Researched, verified and generated detailed defect reports
- Worked with development, testing and documentation teams during product development cycle to ensure quality control
- Worked with Product Manager to develop a personalized employee development plan that included training and project assignments that enhanced product knowledge and general business
- Programs/Products supported: Scheduling: Java based software that allows the user to schedule a full production plan, for their Television and Film projects
- Budgeting: Java based software that allows the user to calculate accurately the budget for their Television and Film projects
- Virtual Production Office: This is a web-based site that allows determined users to review posted documents and to update documents; such as updated scripts, budgets, cost reports
- These products were operated on the following OS's: Windows XP, Windows Vista, Windows 7, Mac 10.4, 10.5 and 10.6
- Duties also included: Assisted clients with updating the software versions and with the redeployment of the programs
- Also assisted whenever the client's computer environment had changed
- Assisted with the privilege configuration of the proper administrative rights for the folders where the programs existed on their computers
- Determined any corruption of data or files that were created by using the programs, analyzed and tested software packages in various scenarios
- Resolved issues related to the corruption of files.
Various
Exact Staff Inc
01.2004 - 01.2006
- Personal assistant to the Director of the Americas to the Los Angeles Convention and Visitors Bureau
- Tech support for DSL modems
- Opened tickets through Customer relationship management (CRM) for tracking
- Dispatching for a local cable company.
Dispatcher
Time Warner Cable
06.2002 - 03.2004
- Directed dispatching, routing and tracking of 100+ fleet of vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
High School Diploma -
Skills
- Salesforce, Docketwise, CRM, In house Communications, Organizational Skills, Problem Solving, Instructor, Careerbuilder Resume Database, CareerBuilder Talent Network, Recruiting, Zendesk, Remote Agent, Calendar Management, Asylum Seeker Screener
- Client Counseling
- Outbound Calls
- Client Contact
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Client Advocate
US Journey Immigration Services
09.2022 - 08.2023
Legal Intake Specialist
O'Brien Immigration
03.2021 - 08.2022
Collection Specialist
Connect International
09.2020 - 02.2021
Customer Service/ Tech Support
Trisource International
01.2020 - 03.2020
Success Manager
Accedo Technologies
08.2019 - 01.2020
English Instructor
Keiser University Latin American Campus
06.2019 - 12.2019
Tech Support Level 1
Trisource International
05.2018 - 02.2019
Two Way Radio Technician
Airwaves Lnc.
08.2011 - 03.2018
Customer Service Representative
Cardtronics USA
12.2010 - 07.2011
Product Support Representative
Entertainment Partners
04.2006 - 07.2010
Various
Exact Staff Inc
01.2004 - 01.2006
Dispatcher
Time Warner Cable
06.2002 - 03.2004
High School Diploma -
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