Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WILLIAM MARTINEZ

Cape Coral,FL

Summary

Proficient Shipping Coordinator adept at keeping teams moving quickly and accurately to achieve shipping goals. Organized and detail-oriented with strong management of resources and deadlines. Bringing 4 years of expertise in related roles.

Diligent Shipping and receiving promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Shipping and Receiving Supervisor

Diverse Aircraft Services, Corp.
03.2020 - Current
  • Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Optimized storage space usage by organizing inventory according to product type and frequency of use.
  • Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
  • Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
  • Excellent communication between the sender and the receiver so that you know the status of your shipment as up to date as possible.
  • Collaborated with sales team to resolve customer complaints quickly and efficiently.
  • Developed strong relationships with carriers to secure competitive rates for transportation services.
  • Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
  • Implemented an efficient system for returns processing, minimizing costs associated with damaged or incorrect items received from customers or suppliers.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.

General Manager

Swissôtel Quito
04.2015 - 12.2019
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Event Organizer

Swissôtel Quito
01.2014 - 03.2015
  • Increased event attendance by strategically marketing and promoting events through various channels.
  • Streamlined event registration process for improved attendee experience and reduced wait times.
  • Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
  • Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
  • Spearheaded successful fundraising campaigns leading to increased financial support for events and organization growth.
  • Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
  • Implemented innovative event concepts to create memorable experiences for attendees, driving repeat business and referrals.
  • Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
  • Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
  • Enhanced brand awareness through creative social media campaigns that showcased upcoming events and drove engagement from potential attendees.
  • Reduced costs by negotiating discounts with suppliers while maintaining quality standards in all aspects of the event planning process.
  • Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
  • Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
  • Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
  • Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
  • Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
  • Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
  • Delivered comprehensive reports on the success metrics of each event highlighting key achievements and lessons learned to inform future strategies.
  • Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
  • Conducted thorough post-event evaluations to assess strengths and areas for improvement, incorporating findings into future planning processes.
  • Coordinated schedules and timelines for events.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Coordinated florists, photographers, and musicians for events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Consulted with customers to determine objectives and requirements for events.

Multi-Unit Restaurant Manager

Europa Restaurant
02.2006 - 11.2013
  • Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
  • Increased sales revenue by developing and executing targeted marketing strategies for each restaurant unit.
  • Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for growth and development.
  • Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
  • Collaborated with executive team to develop strategic plans for expansion, resulting in successful opening of new locations.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
  • Ensured consistent food quality by overseeing menu planning, ingredient sourcing, and inventory management processes.
  • Negotiated contracts with vendors and suppliers, securing competitive pricing on products and services essential to business operations.
  • Achieved regulatory compliance by maintaining up-to-date knowledge of local laws governing restaurant operations and implementing necessary changes as needed.
  • Maintained a safe and secure environment for both employees and guests by enforcing strict adherence to safety protocols and guidelines.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.

Education

Bachelor's Degree in Economics And Accounting - Economist

Universidad Central De Las Villas (UCLV)
Santa Clara, Villa Clara, Cuba
07.1996

Associate in Economic Deputy Manager. - Economic Deputy Manager

Los Caneyes (Hotel And Tourism School)
Santa Clara, Villa Clara, Cuba
07.1999

Associate in Chief of Administration. - Manager Administration

Hotel Paraiso (Hotel And Tourism School)
Varadero, Matanzas, Cuba
07.2001

Masters of Business Administration - Business Administration

Universidad Central De Las Villas (UCLV)
Santa Clara, Villa Clara, Cuba
07.2002

English Course Level II And III - English Course

Branch School of Tourism (FORMATUR)
Santa Clara, Villa Clara, Cuba
07.2006

Full Training For General Manager - Training For General Manager

Swissôtel Quito
Quito, Ecuador
09.2019

Skills

  • Inventory Control
  • Personnel Management
  • Receiving Coordination
  • Safety Enforcement
  • Storage Oversight
  • Warehouse Operations
  • Record Keeping
  • Organizational Skills
  • Project Management
  • Team Leadership
  • Forklift Operation
  • Customer Service
  • Safety Compliance
  • Receiving Processes
  • Documentation Skills
  • Documentation Abilities
  • Schedule Management
  • Invoice Processing
  • Materials Estimation
  • Work Planning and Prioritization
  • Computer Skills
  • Clear Communication
  • Positive Attitude
  • Shipping and Receiving
  • Team Management
  • Warehouse Logistics

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Shipping and Receiving Supervisor

Diverse Aircraft Services, Corp.
03.2020 - Current

General Manager

Swissôtel Quito
04.2015 - 12.2019

Event Organizer

Swissôtel Quito
01.2014 - 03.2015

Multi-Unit Restaurant Manager

Europa Restaurant
02.2006 - 11.2013

Bachelor's Degree in Economics And Accounting - Economist

Universidad Central De Las Villas (UCLV)

Associate in Economic Deputy Manager. - Economic Deputy Manager

Los Caneyes (Hotel And Tourism School)

Associate in Chief of Administration. - Manager Administration

Hotel Paraiso (Hotel And Tourism School)

Masters of Business Administration - Business Administration

Universidad Central De Las Villas (UCLV)

English Course Level II And III - English Course

Branch School of Tourism (FORMATUR)

Full Training For General Manager - Training For General Manager

Swissôtel Quito

Similar Profiles

CREATE PROFILE
WILLIAM MARTINEZ