William Martinez Diaz
Waterford
Summary
Detail oriented professional with background in retail customer service as well as content writing skills. I can bring something different to the table in that I understand what a client wants. I use writing in my daily life by journaling and keeping notes of creative writing. Bilingual with fluency in both English and Spanish and beginners level in German. A multifaceted individual who believes in team work and collaborative workspace.
Overview
8
8
years of professional experience
Work History
Bank Teller
Citizens Bank
Lake Orion, MI
10.2025 - Current
- Processed customer transactions efficiently and accurately to ensure smooth banking operations.
- Assisted customers with account inquiries, providing timely information and support.
- Maintained cash balance accuracy through diligent counting and reconciliation practices.
- Collaborated with team members to enhance service recommendations and resolve customer issues.
Key Holder Supervisor
Bath & Body Works
Auburn Hills, MI
09.2024 - 10.2025
- Supervised daily operations, ensuring adherence to brand standards and customer service excellence.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory levels, conducting regular stock assessments to maintain product availability.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Nautica
Auburn Hills, MI
07.2018 - 07.2024
- Led daily store operations, ensuring efficient workflow and high standards of customer service.
- Mentored staff, fostering a collaborative environment to enhance team performance and morale.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving informed strategic decisions for product placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Bachelor of Science - Film And Video Production
Full Sail University
Winter Park, FL03.2016
Skills
- Creative writing
- Editing skills
- Proofreading
- Keyword optimization
- Content curation
- Analytical mindset
- Storytelling techniques
- Problem-solving
- Multitasking and organization
- Team building and leadership
- Customer relations
- Handling escalations
- Delegating work
Accomplishments
Writer and Director of two no budget short films in 2014 and 2016. Winner of school grant for directing the short film Alone (granted $25K)
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Timeline
Bank Teller
Citizens Bank
10.2025 - Current
Key Holder Supervisor
Bath & Body Works
09.2024 - 10.2025
Assistant Store Manager
Nautica
07.2018 - 07.2024
Bachelor of Science - Film And Video Production
Full Sail University