Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

William Martinez Diaz

Waterford

Summary

Detail oriented professional with background in retail customer service as well as content writing skills. I can bring something different to the table in that I understand what a client wants. I use writing in my daily life by journaling and keeping notes of creative writing. Bilingual with fluency in both English and Spanish and beginners level in German. A multifaceted individual who believes in team work and collaborative workspace.

Overview

8
8
years of professional experience

Work History

Bank Teller

Citizens Bank
Lake Orion, MI
10.2025 - Current
  • Processed customer transactions efficiently and accurately to ensure smooth banking operations.
  • Assisted customers with account inquiries, providing timely information and support.
  • Maintained cash balance accuracy through diligent counting and reconciliation practices.
  • Collaborated with team members to enhance service recommendations and resolve customer issues.

Key Holder Supervisor

Bath & Body Works
Auburn Hills, MI
09.2024 - 10.2025
  • Supervised daily operations, ensuring adherence to brand standards and customer service excellence.
  • Trained and mentored new team members on product knowledge and sales techniques.
  • Managed inventory levels, conducting regular stock assessments to maintain product availability.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Store Manager

Nautica
Auburn Hills, MI
07.2018 - 07.2024
  • Led daily store operations, ensuring efficient workflow and high standards of customer service.
  • Mentored staff, fostering a collaborative environment to enhance team performance and morale.
  • Implemented inventory management procedures, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends, driving informed strategic decisions for product placement.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

Bachelor of Science - Film And Video Production

Full Sail University
Winter Park, FL
03.2016

Skills

  • Creative writing
  • Editing skills
  • Proofreading
  • Keyword optimization
  • Content curation
  • Analytical mindset
  • Storytelling techniques
  • Problem-solving
  • Multitasking and organization
  • Team building and leadership
  • Customer relations
  • Handling escalations
  • Delegating work

Accomplishments

Writer and Director of two no budget short films in 2014 and 2016. Winner of school grant for directing the short film Alone (granted $25K)

Languages

Spanish
Native or Bilingual
English
Full Professional
German
Elementary

Timeline

Bank Teller

Citizens Bank
10.2025 - Current

Key Holder Supervisor

Bath & Body Works
09.2024 - 10.2025

Assistant Store Manager

Nautica
07.2018 - 07.2024

Bachelor of Science - Film And Video Production

Full Sail University