Summary
Overview
Work History
Education
Skills
Writing
Timeline
Generic

William Martino

Las Vegas,NV

Summary

16 Year Service Industry Veteran. Highly diverse and adaptable to both staff and guests. Calm and collected no matter the circumstance, while always maintaining positivity, efficiency and a high speed momentum. An asset not only for the guests, but also for the staff. Creating and maintaining a memorable and motivating work environment.

Overview

12
12
years of professional experience

Work History

Rental Property Manager

Triple J Apartments
Las Vegas, Nevada
01.2019 - Current
  • Designed properties to sell by creating memorable living spaces, for at least 200% profit.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Prepared specifications, solicited bids and approved subcontracts for building services.

Lead Bartender

RED DTLV
Las Vegas, Nevada
01.2017 - 01.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Orchestrated numerous private parties, business meetings and formal engagements.

Gaming Bartender

Pink Taco Hard Rock Hotel Las Vegas
Las Vegas, Nevada
01.2016 - 01.2017
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Managed disruptive customer behavior and mitigated liability by [Action].
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Bartender Trainer

Mr. Lucky's Hard Rock Hotel Las Vegas
Las Vegas, Nevada
01.2009 - 01.2015
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Handled all in house comps, server check outs, and all credit card receipts.
  • Coordinated with hotel bank, casino floor managers for customer accounts, and kitchen for all to go orders.
  • Created new specialty drinks for competitive trends and marketing.
  • Delivered drinks to customers when bar was slow, or counteracting server's volume.

Food Server

Mr. Lucky's Hard Rock Hotel Casino
Las Vegas, Nevada
10.2008 - 01.2009
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Associate of Arts - Psychology

College of Southern Nevada
North Las Vegas
05.2022

Skills

  • Interpersonal Communication
  • Guest Service
  • Honest and Dependable
  • Opening and Closing Procedures
  • Calm and Composed
  • Multitasking and Prioritization
  • Handling Difficult Customers
  • Bar Operations and Logistics

Writing

Short form, poetic delivery of the times, controversial topics, romance, nuance & spiritual warfare.

Timeline

Rental Property Manager

Triple J Apartments
01.2019 - Current

Lead Bartender

RED DTLV
01.2017 - 01.2019

Gaming Bartender

Pink Taco Hard Rock Hotel Las Vegas
01.2016 - 01.2017

Bartender Trainer

Mr. Lucky's Hard Rock Hotel Las Vegas
01.2009 - 01.2015

Food Server

Mr. Lucky's Hard Rock Hotel Casino
10.2008 - 01.2009

Associate of Arts - Psychology

College of Southern Nevada

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William Martino