William Matcovich
Portland,Oregon
Summary
A highly motivated, hardworking individual, seeking a full-time professional role in the industry that will effectively utilize existing analytical, cash handling, customer service, and data entry skills to work cooperatively with a diverse team in the digital investigation field
Overview
22
22
years of professional experience
Work History
Revenue Assurance Specialist
Vesta Corporation
- Provide real time verification of cardholder's identity through inbound or outbound calls, process credit card transactions, document and report suspicious and fraudulent transactions, contact financial institutions. High volume call center enviornment
Revenue Assurance back up shift supervisor
Vesta Corporation
- Same as above plus supervise entire revenue assurance department, monitor call queues through avaya cms, assign agents to queues based on need and available agent skills, delegate work for inbound and outbound call queues, provide back up support for chargeback and collections departments, take escalated revenue assurance calls, verify documents sent in by customers for
Chargeback Processing
Vesta Corporation
- While working as a revenue assurance specialist and backup supervisor I was frequently selected to assist the chargeback department in data entry and chargeback processing tasks that included: refunded fraudulent transactions, blacklisting customer accounts in case of fraud, speaking with cardholders reporting fraud to vesta, providing banks with formal documentation during dispute and chargeback processs, taking repayments for services rendered from account holders after chargebacks are processed.
Fraud Investigator
Vesta Corporation
07.2012 - 01.2024
- Prevent fraud on card not present transactions, have superior knowledge of multiple business partners, review transactions in search of fraud patterns, analyze fraud alerts to identify fraud, work with multiple departments and business partners to reduce false positives in detection software, work with financial institutions in cases of identity theft.
Cashier
Lovejoy Convenience Store
01.2011 - 02.2012
- Ran the sole register for my shift, was in charge of cleaning the store, stocking the shelves, drink area, and cooler, supervise gas attendants, interacted with and provided payment to vendors compiled end shift paperwork and numbers for management.
Intern
Tears of Joy Puppet Camp
06.2002 - 06.2005
- Taught children how to construct puppets and perform with them; instructed students in basic puppetry skills, supervised students, ran errands for director and teachers in annual summer camps (June of each year).
Education
Associate of Applied Science -
Portland Community College
Portland, ORSkills
Dispute Resolution
Data Analysis
Attention to Detail
Ethical and Honest
Credit Card Fraud
MS Excel
Evidence-Based Decision Making
References
- Laura Ibarra, Senior Director, Operations at Vesta Corporation, (503) 750-8008
- Britt Torrance, Data Scientist and RiskOps Team Lead at Vesta Corporation, (904) 887-9495, britt.torrance@gmail.com
- Helen On, Fraud Analyst at Vesta Corporation, (503)-984-6109, helen.on945@gmail.com
- Sara Uranga, Revenue Assurance Supervisor at Vesta Corporation, (775) 313-3056, Sara.uranga@yahoo.com
Timeline
Fraud Investigator
Vesta Corporation
07.2012 - 01.2024
Cashier
Lovejoy Convenience Store
01.2011 - 02.2012
Intern
Tears of Joy Puppet Camp
06.2002 - 06.2005
Revenue Assurance Specialist
Vesta Corporation
Revenue Assurance back up shift supervisor
Vesta Corporation
Chargeback Processing
Vesta Corporation
Associate of Applied Science -
Portland Community College