William Matturro
Burlington,WA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Production Operator 1
Silfab Solar
02.2025 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Complied with company and OSHA safety rules and regulations.
- Made sure that products were produced on time and are of good quality.
Shift Lead Manager
Ambrosia Restaurant
09.2022 - 02.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
Education
High School Diploma -
Burlington Edison High School
Burlington, WA06-2024
Skills
- Adaptable to change
- Reliability and punctuality
- Teamwork and collaboration
- Problem-solving skills
- Brand representation
- Computer skills
- Customer service focus
- Sales techniques
Timeline
Production Operator 1
Silfab Solar
02.2025 - Current
Shift Lead Manager
Ambrosia Restaurant
09.2022 - 02.2025
High School Diploma -
Burlington Edison High School
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