William Maxwell

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Searched resident belongings prior to and during stays.
• Facilitated on-site activities, support groups, and outings for clients.
• Performed client intake procedures according to internal standards for new admissions.
• Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.

• Created communication strategies to meet client objectives.
• Provided onsite training.
• Planned and executed a variety tasks in support of company projects
• Conducted analysis to address set backs which led to achieving production goals.
• Proactively identified and solved complex problems impacting operations management and business direction.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
• Led team of 11 pickers/kitters engaged in delivering assistance to customer service department on daily basis.

 Successful in meeting speed, production, as well as quality requirements.