William May
San Antonio
Summary
Dynamic Systems Engineering Operations Officer with extensive experience at a DoD contractor, excelling in project management and strategic planning. Proven track record in optimizing operational efficiency and resource allocation, leading cross-functional teams to exceed KPIs. Adept at risk assessment and process improvement, driving innovative solutions that enhance organizational performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Systems Engineering Operations Officer
DoD contractor
11.2020 - Current
- Responsible for all day-to-day operations within the organization.
- Works with organization leaders to develop 3/5/10 year strategic plans for operations, personnel, and equipment estimates.
- Breaks down strategic objectives into manageable programs/projects and assigns them to teams, delivering project expectations, timelines, resources and deliverables.
- Monitors daily operations across the organization utilizing a variety set of tools; JIRA, Sharepoint, GetLab, SolarWInds, Microsoft suite of tools ensuring consistent functionality and uptime.
- Meets regularly with Managers and cross functional teams to ensure all needs are met at the operational level and to garner feedback for higher level decision making.
- Create presentations for C-suite executives depicting the health and status of the organization from production, budget, human resources, and annual projections.
- Motivates Organizational leadership and cross functional teams to buy into the strategic vision by eliminating obstacles and improving processes.
- Conducts market research to stay abreast of market trends and find innovative niches keeping the organization on the leading edge of technology and process evolution.
- Establishes and maintains strong relationships with all divisions in the organization and external to the organization ensuring adequate resources are provided to meet all KPI’s.
- Conducts inspections at numerous locations to ensure that all facilities are maintained, functioning as expected, meeting safety standards, and employees are meeting the organization’s core values.
- Works with Human Resources and Business Development departments to ensure that we are hiring the right individuals for current needs while looking ahead for future opportunities to grow.
- Reviews and finalizes Bill of Materials verifying types, and quantities of equipment for system procurement across multiple projects within the program.
- Developed new system instillation schedules while incorporating allotted time for hardware repairs, troubleshooting, equipment sparing inventory at remote locations.
- Coordinates system delivery to customer locations, ensuring proper packaging, meeting weight/size requirements, and proper chain of custody documentation is provided.
- Created After Action Reports upon system delivery to ensure that lessons learned are identified and appropriately incorporated into future projects.
- Monitors and modifies system troubleshooting procedures, verifying ticket creation, escalation, procedures, and ticket resolution.
- Managed multiple projects across various locations at different steps in the engineering lifecycle including design, procurement, integration, testing, and delivery.
- Coordinates meetings with vendors to deliver feedback and hardware recommendations to increase system capabilities throughout industry.
- Authored strategic and annual plans projecting out five years providing the foundation for full matrixed organization.
- Synchronized cross-functional teams in support of IT project planning, development, and sustainment while meeting KPI’s and executing the programs strategy.
- Authored value statements, risk assessments, and ROI metrics for new and sustained projects, exceeded customer expectations while staying under budget.
- Transitioned operational requirements into fielded solutions, meeting all customer requirements.
- Aligned strategic plans with current and future market estimates implementing innovative technological advancements; kept the program ahead of industry standards.
- Coordinated engineering life-cycle boards for programs to include Configuration Change Management, Joint Requirements Reviews, Preliminary Design Reviews, Critical Design Reviews and Deployment Readiness Reviews.
- Trained new personnel in program procedures and customer deliverables.
- Facilitated IT processing center facility moves, transitioned all equities across multiple customers with minimal down time and ahead of schedule.
Mission Access Lead (Program Manager)
US Air Force
11.2018 - 09.2020
- Drafted support agreements and created documentation ensuring multi-agency collaboration to meet customer requirements.
- Facilitated software configuration change management process by prioritizing software bugs to fulfill customer requirements.
- Developed and sustained software test and evaluation system enabling developers to assess new versions in a controlled, isolated environment.
- Developed various system concepts addressing customer gaps, enhancing flexibility and options for prioritizing valued needs
- Identified program manning gaps and formulated strategy for contractor support to government.
- Established system access control process restricting network areas to authorized personnel
- Verified rack elevation documentation to guarantee accuracy for troubleshooting and remote access availability.
- Developed Risk Assessments for system deployments in austere locations.
- Formulated timelines to illustrate specific project schedules within program, minimizing wasted man-hours and optimizing resource allocation.
- Evaluated and authorized preliminary design, critical design, and deployment readiness reviews while offering recommendations and documenting filled requirements.
- Conceived and implemented a way to reuse hardware effectively during a worldwide shortage of processing chips.
- Facilitates meetings with system users to identify innovative solutions that enhance system functions and deliver additional KPIs to management.
Operations Superintendent
US Air Force
10.2014 - 11.2018
- Directed team of technicians during design and construction phases of new systems.
- Delivered insights on emerging technologies facilitating integration into new products.
- Compiled yearly budgets and submitted funding proposals for training, travel, and equipment procurement.
- Executed organization hiring process, promoted job openings, screened candidates, conducted interviews and facilitated onboarding for new hires.
- Identified and collaborated with multiple internal and external teams to answer requests for information from customers.
- Supported leadership to align technical solutions while meeting program objectives.
Noncommissioned Officer in Charge of Signals Development Division
US Air Force
10.2010 - 10.2014
- Addressed collection requirements established by customers through signal identification.
- Spearheaded development of satellite collection systems, guiding project from inception to delivery acceptance.
- I briefed leadership on the teams' status and identified gaps that needed to be addressed.
- Formulated one-to-three-year strategic plans outlining a roadmap for teams’ future
- Led efforts to start up a new training pipeline, and taught industry tools and techniques.
- Incorporated changes to enhance customer deliverables enabled a detailed depiction of what the capabilities and advances in products were.
Signals Development Analyst
US Air Force
10.2007 - 10.2010
- Directed antenna operation to capture foreign satellite communication signals.
- Deployed to an overseas location for eight months to conduct mobile forensics analysis.
- Tested and evaluated new remote capability, allowing for a decrease in required personnel.
- Formulated test plan for new dataflow solution to guarantee full requirements fulfillment.
Foreign Instrumentation Signals Team Lead
US Air Force
10.2004 - 10.2007
- Oversaw daily collection of Foreign Instrumentation intelligence for site
- Analyzed collection plans across multiple locations to fulfill demand and streamline operations
- Streamlined cross-functional intelligence domains collection systems aligned with shared priorities.
- Levied requirements for a new collections system that would automate many manual functions.
- Drafted numerous telemetry and launch summary reports detailing capabilities to national decision-makers.
Morse Code Operator
US Air Force
10.2003 - 10.2004
- Delivered SIGINT threat warnings to Air Force platforms for enhanced operational readiness.
- Processed Morse code into intelligence reports for client dissemination.
- Collaborated with host nation to secure safety of operating locations.
IT Technician
US Air Force
10.2001 - 10.2003
- Removed outdated IT equipment for demolition and organized area for new equipment installation.
- Made varying types and lengths of cables for equipment installation.
- Read wiring diagrams to ensure that cables are the correct lengths.
- Worked with the Technical Director to ensure that collection hardware was running correctly.
- Delivered Tier 1 troubleshooting support for collections system.
Education
MBA - Information Technology
Bellevue University
01.2018
Bachelor of Science - IT Operations Management
Bellevue University
01.2016
AA - Information Systems Operations
Community College of the Air Force
01.2010
Skills
- Project management
- Strategic planning
- Systems integration
- Risk assessment
- Process improvement
- Resource allocation
- Budget forecasting
- Team leadership
- Problem solving
- Operational efficiency
- Operations management
- Team building
Certification
- Industry Project Management Boot Camp, 05/20
- Industry Project Management Fundamentals, 05/18
- CompTIA Security+, 05/17
- CompTIA Network+, 05/17
- Industry Telecommunications Fundamentals, 05/16
- Department of Defense Signals Analyst Professional Level 1, 05/15
- Industry Introduction to Pearl, 05/13
- DoD Intermediate Signals Analysis Course, 05/09
- DoD Space Operations 200 Course, 05/09
- DoD Foreign Instrumentation Signals Intelligence Course, 05/06
- DoD Basic Signals Analysis Course, 05/01
- DoD Basic Morse Code Course, 05/00
Clearance
TS/SCI Clearance with Full Scope Polygraph
Timeline
Systems Engineering Operations Officer
DoD contractor
11.2020 - Current
Mission Access Lead (Program Manager)
US Air Force
11.2018 - 09.2020
Operations Superintendent
US Air Force
10.2014 - 11.2018
Noncommissioned Officer in Charge of Signals Development Division
US Air Force
10.2010 - 10.2014
Signals Development Analyst
US Air Force
10.2007 - 10.2010
Foreign Instrumentation Signals Team Lead
US Air Force
10.2004 - 10.2007
Morse Code Operator
US Air Force
10.2003 - 10.2004
IT Technician
US Air Force
10.2001 - 10.2003
MBA - Information Technology
Bellevue University
Bachelor of Science - IT Operations Management
Bellevue University
AA - Information Systems Operations
Community College of the Air Force