William Mayhone
Eau Claire,WI
Summary
Accomplished Systems Engineer with over nine years of experience in infrastructure development, specializing in both cloud computing and on-premise solutions. With a strong background in Client Platform Engineering, Bringing five years of expertise in administering and managing diverse MDM solutions, supporting macOS, Windows, Linux, and mobile platforms. Skill set includes the installation, configuration, and integration of complex systems and infrastructures, with a proven ability to optimize user experience while enforcing robust security best practices. With a successful track record of delivering impactful results for both large enterprises and smaller organizations, while consistently improving operational efficiency and ensuring seamless technology adoption.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solutions Consultant
Fleet Device Management
2023.08 - 2024.07
- Architected and delivered comprehensive proof of concept (PoC) solutions for enterprise clients, effectively showcasing FleetDM's GitOps-driven device management capabilities, resulting in a 70% conversion rate from PoC to production deployments.
- Designed and automated CI/CD pipelines tailored to customer environments for seamless integration of FleetDM’s platform, reducing deployment times by 25% and enhancing operational efficiency.
- Collaborated closely with development and DevOps teams to refine and optimize product features, leading to a 30% decrease in customer-reported issues and improving platform stability.
- Led technical deep-dive sessions during customer engagements, addressing complex device management challenges at scale, which contributed to a 15% increase in customer satisfaction scores.
- Developed and maintained infrastructure-as-code (IaC) templates using tools like Terraform, enabling rapid deployment of FleetDM components, reducing customer onboarding time by 20%.
- Implemented custom monitoring and alerting systems integrated with GitOps workflows, allowing proactive management of customer device fleets and reducing downtime by 15%.
- Contributed to FleetDM’s open-source projects and community knowledge base, sharing best practices for GitOps and device management, enhancing the platform’s adoption and reputation in the market.
IT Systems Engineer / Senior BT Systems Engineer
Auth0 / Okta Inc.
2021.05 - 2023.08
- Administered and optimized critical IT systems including Jamf, Workspace ONE, Jira, Confluence, and Google Workspace, ensuring 99.9% uptime and continuous enhancement of security and functionality across the organization.
- Managed a fleet of 7,000 macOS and 1,000 Windows devices using Jamf and Workspace ONE, leading efforts to automate workflows, enforce security policies, and streamline device management processes.
- Designed and implemented innovative Jamf workflows, resulting in a 20% reduction in support tickets and improving overall user experience through enhanced deployment, configuration, and management processes.
- Spearheaded testing and deployment of software, security and application updates, ensuring compliance with security standards and reducing vulnerabilities across all managed devices.
- Led IT automation initiatives, collaborating with cross-functional teams to integrate systems, automate repetitive tasks, and boost productivity, leading to a 30% increase in operational efficiency.
- Acted as the primary technical resource for macOS, Jamf, and Workspace ONE, providing expert guidance and support, which improved resolution times by 40% and empowered the IT support team.
- Developed and enforced security and compliance protocols for device management, contributing to Okta’s successful passing of various audits, and maintaining a high standard of IT governance.
Client Services / MDM Technician
Bethel School District 403
2018.03 - 2021.05
- Served as the primary MDM administrator for a large school district, managing a fleet of 25,000 iOS devices and 5,000 macOS devices across 30 schools, ensuring efficient and secure device operations over a large geographical area.
- Spearheaded the administration of Jamf Pro, utilizing advanced MDM capabilities to deploy, configure, and manage thousands of devices, significantly improving the Apple ecosystem experience for both students and staff.
- Managed and maintained the server infrastructure supporting Jamf Pro, including Windows and Linux servers, MySQL databases, and Java environments, ensuring 99.9% uptime and smooth operation of all MDM services.
- Led all updates and migrations of the Jamf Pro environment, overseeing critical system upgrades and ensuring seamless transitions with minimal downtime.
- Provided comprehensive training to technology staff and various staff groups, delivering feature update sessions and hands-on demonstrations, as well as creating and distributing educational content via email and video, which enhanced staff proficiency with Apple devices and software.
- Collaborated on future project planning, contributing to initiatives that enhanced the Apple device experience district-wide, including workflow improvements, security enhancements, and user experience upgrades.
- Implemented robust security protocols for device management, safeguarding student and staff data while ensuring compliance with educational standards and regulations.
Technical Account Manager / Strategic Technical Account Manager I
JAMF Software
2015.04 - 2018.03
- Served as the primary technical point of contact for large enterprise and education customers, providing expert guidance on all aspects of Jamf Pro and its integrations to meet complex organizational requirements, contributing to a 25% increase in customer satisfaction.
- Led project definition and planning efforts, collaborating with customers to develop and execute strategies that ensured timely achievement of their Apple platform goals, resulting in a 20% reduction in project timelines.
- Delivered advanced technical support, offering tailored assistance, comprehensive documentation, and hands-on training to help customers optimize their use of Jamf Pro across diverse environments, leading to a 30% reduction in support escalations and a 15% increase in customer retention.
- Facilitated successful implementations and migrations for high-profile clients, ensuring seamless integration with existing IT infrastructures and enhancing overall operational efficiency, contributing to a 40% improvement in deployment times.
- Conducted regular review sessions with key stakeholders, providing insights and recommendations that aligned Jamf Pro’s capabilities with the evolving needs of each organization, leading to a 35% improvement in platform adoption..
Education
Associate of Applied Science - Computer Network Engineering
Pierce College
Puyallup, WA01.2020
Associate of Applied Science - Database Management And Design
Pierce College
Puyallup, WA01.2020
Application Development Certificate -
Pierce College
Puyallup, WA01.2020
Computer Systems Administration Certificate -
Pierce College
Puyallup, WA01.2020
Business Analysis Certificate -
Pierce College
Puyallup, WA01.2020
Skills
Technical:
Mobile Device Management (MDM)
Jamf Pro Administration
Workspace ONE Administration
Server Infrastructure Management (Windows/Linux)
Infrastructure as Code (IaC) with Terraform and Ansible
CI/CD Pipeline Automation
IT Process Automation & Scripting (Bash, Python)
Endpoint Security & Compliance
macOS, iOS, Windows, Linux
Systems Engineering
Techniques:
Advanced Technical Support & Troubleshooting
Project Management & Cross-Functional Collaboration
User Training & Documentation Development
Technical Research
Process Improvement
Customer Relationship Management
GitOps for Device Management
Certification
- Jamf Certified Casper Technician (CCT) - 2015
- Jamf Certified Casper Administrator (CCA) - 2015
- Jamf Certified JSS Administrator/Jamf Certified Server Admin (CJA/Jamf 350) - 2017
- Microsoft MTA 98-364 Database Administration Fundamentals - 2019
- Jamf 400 (Formerly Jamf Certified Expert) - 2022
References
Alec Pesola
(719) 362-7693
alecpesola@gmail.com
Lenny Vaknine
(718) 840-9102
lenny.vaknine@okta.com
Geoff Byers,
(253) 230-2153
gbyers@gmail.com
Timeline
Solutions Consultant
Fleet Device Management
2023.08 - 2024.07
IT Systems Engineer / Senior BT Systems Engineer
Auth0 / Okta Inc.
2021.05 - 2023.08
Client Services / MDM Technician
Bethel School District 403
2018.03 - 2021.05
Technical Account Manager / Strategic Technical Account Manager I
JAMF Software
2015.04 - 2018.03
Associate of Applied Science - Computer Network Engineering
Pierce College
Associate of Applied Science - Database Management And Design
Pierce College
Application Development Certificate -
Pierce College
Computer Systems Administration Certificate -
Pierce College
Business Analysis Certificate -
Pierce College
- Jamf Certified Casper Technician (CCT) - 2015
- Jamf Certified Casper Administrator (CCA) - 2015
- Jamf Certified JSS Administrator/Jamf Certified Server Admin (CJA/Jamf 350) - 2017
- Microsoft MTA 98-364 Database Administration Fundamentals - 2019
- Jamf 400 (Formerly Jamf Certified Expert) - 2022
Similar Profiles
NAGENDRA KUMAR DONTULANAGENDRA KUMAR DONTULA
Chief Engineer at CHELLARAM SHIPPING AND FLEET MANAGEMENTChief Engineer at CHELLARAM SHIPPING AND FLEET MANAGEMENT
Grigorii SmolevGrigorii Smolev
Project Manager at SKAI.ONLINE (corporate Fleet Management Platform)Project Manager at SKAI.ONLINE (corporate Fleet Management Platform)
Fynn LorFynn Lor
Account Executive at Enterprise Fleet ManagementAccount Executive at Enterprise Fleet Management