William M. Bradford
Santa Barbara,California
Summary
Seasoned Hospitality Specialist with extensive expertise in managing guest relations, coordinating events, and overseeing operations in high-volume settings. Demonstrates strong leadership and exceptional interpersonal communication skills, contributing to improved customer satisfaction ratings and enhanced operational efficiency. Committed to a customer-focused approach and fostering team collaboration to achieve organizational objectives. Proven adaptability and quick learning ability support ongoing professional development in dynamic environments.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Louie's California Bistro
Santa Barbara, CA
09.2023 - 11.2024
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coordinated catering services for special events such as weddings or banquets.
- Priced and ordered food products, kitchen equipment, and food service supplies.
Wine Room Attendant
Hilton Beachfront Resort
Santa Barbara, California
02.2022 - 07.2024
- Responsible for all wine room operations, selling and promoting various brands of wines from the local region
- Inventory controls, ordering replacement wines from purchasing
- Maintain cleanliness and equipment maintenance within the wine room and adjacent lobby area
- Meet with vendors to understand their products to improve the customer experience
- Provide wine tastings to guests and educate them on the varietals offered
General Manager
The Upham Hotel
Santa Barbara, California
06.2021 - 06.2024
- Responsible for all hotel operations to include Front Desk, Housekeeping, Maintenance, Landscaping
- Responsible for all human resources concerns, appraisals, staff relations, training, disciplinary actions and payroll generation
- Revenue management and groups coordination
- Monthly financial analysis and annual budget preparation
- Hotel marketing oversite and community outreach
General Manager
Carlsbad Beach Hotel Properties
Carlsbad, California
12.2019 - 06.2021
- Responsible for all hotel operations to include Front Desk, Housekeeping, Maintenance, Landscaping, food & beverage
- Responsible for all human resources concerns, appraisals, staff relations, training, disciplinary actions and payroll generation
- Coordination of COVID procedures and staff awareness
- Budget preparation and financial analysis/reporting
- Sales and marketing efforts for the hotel
General Manager
Wave Crest Resort
Del Mar, California
12.2016 - 08.2019
- Responsible for all resort operations to include Front Desk, Housekeeping, Maintenance, Landscaping and Activities
- Responsible for all human resources concerns, appraisals, training, disciplinary actions and payroll generation
- Responding to all Owner inquires/reservations
- Budget preparation, financial forecasting and variance reporting, renovation project management and capital reserves planning
Resort Manager
Marquis Villas Resort
Palm Springs, California
05.2015 - 12.2016
- Responsible for all resort operating departments to include Front Desk, Security, Housekeeping, Maintenance, Aquatics
- Budget preparation, forecasting and variance reporting
- Revenue and Inventory management to include group reservations
- Capital expense planning and project management
- Renovation and project management for the property
Education
Certified Manager of Community Associations (CMCA) -
01.2008
Certified Hotel Administrator (CHA) -
01.2004
Business Accounting Certificate -
Hartford Institute of Accounting
Skills
- Analytical skills
- Financial skills
- Cost controls
- Revenue management
- Start-up experience
- Team building/Training
- Staff development
- PMS/POS systems
- Customer service skills
- Communication skills
- Room inventory management
- Group blocks management
- OTA oversight
- Reserves management
- Capital expense management
- Renovations planning
- Retail operations
- Food & beverage operations
- Purchasing
- Menu planning
- Cost analysis
- Knowledge of labor laws
- Payroll management
- Management training
- Human resource management
- Recruiting and hiring
- Budget development
- Financial reporting
- Inventory management
- Customer service expertise
Timeline
Owner/Operator
Louie's California Bistro
09.2023 - 11.2024
Wine Room Attendant
Hilton Beachfront Resort
02.2022 - 07.2024
General Manager
The Upham Hotel
06.2021 - 06.2024
General Manager
Carlsbad Beach Hotel Properties
12.2019 - 06.2021
General Manager
Wave Crest Resort
12.2016 - 08.2019
Resort Manager
Marquis Villas Resort
05.2015 - 12.2016
Certified Manager of Community Associations (CMCA) -
Certified Hotel Administrator (CHA) -
Business Accounting Certificate -
Hartford Institute of Accounting
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