William McCarty
Miami Beach,FL
Summary
Accomplished Chef, Restaurant Manager, Bartender, and Server with 20+ years of hospitality experience. Ambitious Restaurateur with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Beverage Manager
Groot Hospitality
04.2024 - 10.2024
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
General Manager
Beaker & Gray
08.2023 - 03.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
Beverage Manager
Osteria Morini Altamarea Group NYC
11.2021 - Current
- Organize, supervise and cover shifts, including handling all operational tasks and following strategic direction from
- Alta Marea Group management
- Deliver superior service on consistent basis
- Respond immediately to guests needs and requests
- Process all guest orders through POS and handle all transactions and payments properly
- Develop guest relationships and communicate pertinent information to senior management
- Demonstrate emphasis on driving business while maintaining food and service consistency
- Maintain clean dining room and restaurant and adhere to all COVID-19 health and safety standards
- Purchase, received, and manage all beverage costs and needs
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Integrated service and team management strategies to boost business profits.
- Managed bar and wait staff and directed hiring program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Complied with health and safety regulations.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Used Binwise to record ordering data and created organization and room storage system.
- Limited portion sizes and used garnishes to control food costs.
General Manager/ Director of Private Events
Barra Rossa
10.2018 - 09.2021
- Directed operations of full-service fine dining Italian restaurant/bar and catering facility, including managing, developing, and implementing new sales and marketing objectives
- Responsible for all marketing for social media and in-house use of marketing material
- Creator of cocktail and restaurant menu/ menu additions
- Coordinate daily Front of House and Back of House restaurant operations
- Deliver superior service and maximize guest satisfaction
- Extensive Food and Beverage knowledge
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Accomplishments
- Increased sales over three years by 30%
- Featured on Fox News Three times for creating interesting ways to reach guests and build sales
- Increased online reviews with guest satisfaction and overall experience
Lead Bartender/ Private Events
Seasons 52 – King of Prussia
09.2010 - 09.2018
- Former Employee of the Year Lead Server in Private Dining
- Formal relations in a fine dining atmosphere
- Sole communication with the chef
- Oversee all operations from start to finish
- Direct support staff and guide to work as a team Bartender
- Interact with the guests while maintaining a professional demeaner
- Match guests’ personalities to ensure a personalized experience
- Ensure that the bar staff is working as a team
- Maintain a clean and sanitary work environment
- Skills/Special Qualities
- Ability to create unique, seasonal drinks using fresh ingredients
- Understanding the importance of a guests experience
- Extensive wine knowledge
- Exceptional knife skills
- Attention to detail with the belief that each guest should receive a flawless dish
- Impromptu thinking
- Extraordinary multitasking abilities
- Willingness to learn
- Skilled in team building, supervision, and training operations
- Ability to monitor and control the Front and Back of house operations
Education
ServeSafe Certified Through 2029 -
The Restaurant School At Walnut Hill College
Skills
- Guest Satisfaction
- Front of House Management
- Service Staff Support
- Food and Beverage Management
- Inventory Management Software
- Managing Reservations and Large Parties
- Teamwork and Collaboration
- Customer Engagement
- Control Inventory Costs
- Beverage Pricing
- Beverage Preparation
- Health and Safety Standards
- Menu Pricing and Writing
- Marketing
- Brand Loyalty
- Bar Supervision
- Calm and Pleasant Demeanor
- Maintaining Clean Work Areas
- Drink Menu Development
- Staff Scheduling
Accomplishments
- Increased sales over three years by 30%
- Featured on Fox News multiple times for creating interesting ways to reach our guests and build sales
- Increased online reviews with guest satisfaction and overall experience
Certification
ServeSafe Certified through 2029
WSET Level 1 Altamarea Group NYC
Timeline
Beverage Manager
Groot Hospitality
04.2024 - 10.2024
General Manager
Beaker & Gray
08.2023 - 03.2024
Beverage Manager
Osteria Morini Altamarea Group NYC
11.2021 - Current
General Manager/ Director of Private Events
Barra Rossa
10.2018 - 09.2021
Lead Bartender/ Private Events
Seasons 52 – King of Prussia
09.2010 - 09.2018
ServeSafe Certified through 2029
WSET Level 1 Altamarea Group NYC
ServeSafe Certified Through 2029 -
The Restaurant School At Walnut Hill College
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