William McCloud
Jacksonville,Florida
Summary
I am a focused manager with expertise in all aspects of retail operations, including opening and closing procedures, banking, merchandise, and recruiting. Maintains efficient and productive operations to consistently exceed customer expectations. Skilled in sales, communication, and relationship building. Proficient in Adobe software for creating graphics and videography for social media platforms such as Instagram, Facebook, Twitter, and YouTube. Experienced in website design and maintenance to create a friendly and effective environment. Flexible and hardworking with a strong commitment to team success.
Overview
10
10
years of professional experience
Work History
Lead Graphic Designer
Central Assembly of God
01.2015 - 09.2024
- Consulted with clients to define design requirements and manage product development projects.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Formatted print and web application designs for projects with varying specifications.
- Selected colors and themes while adding functionality to create new designs.
- Determined size and layout of copy material and selected styles and size of fonts.
Promotional Brand Ambassador
Top Tier
05.2023 - 05.2024
- Provided detailed reports on promotional activities and sales results.
- Organized and prepared equipment for live events in accordance with client requests.
- Developed creative marketing strategies to promote brand awareness and visibility.
Team Leader Manager
Rushbowls
02.2023 - 05.2024
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Promoted a culture of collaboration within the team.
- Provided guidance, coaching, and feedback to team members.
Assistant Store Manager
Nektar Juice Bar
12.2021 - 01.2023
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Onsite Project Manager
RM Building components
01.2022 - 08.2022
- Managed onsite project teams and ensured progress was made in a timely manner.
- Monitored project activities, identified risks, created mitigation plans and tracked progress against the plan.
- Prepared and planned worksites to help jobs run smoothly.
Education
Bachelor of Arts - Advertising & Persuasive Messaging
University of Florida
Gainesville, FL05-2024
Skills
- Production Standards
- Customer Relations
- Project Management Abilities
- Communication Skills
- Customer Service
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Sales
- Customer Engagement
- Campaign Management
- Customer Relationship Building
- Revenue Generation
- Sales experience
Accomplishments
- I was awarded a scholarship to swim at the University of Florida for the men's swimming and diving team.
- 2020 SEC First-Year academic honor roll
- Consistently maintained high customer satisfaction ratings.
- I created a highly effective new program as the lead graphic designer at Central Assembly of God that significantly impacted efficiency and improved operations.
- I earned a spot amongst very high-level individuals at Top Tier Entertainment as a DJ.
Timeline
Promotional Brand Ambassador
Top Tier
05.2023 - 05.2024
Team Leader Manager
Rushbowls
02.2023 - 05.2024
Onsite Project Manager
RM Building components
01.2022 - 08.2022
Assistant Store Manager
Nektar Juice Bar
12.2021 - 01.2023
Lead Graphic Designer
Central Assembly of God
01.2015 - 09.2024
Bachelor of Arts - Advertising & Persuasive Messaging
University of Florida
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