Summary
Overview
Work History
Education
Skills
Timeline
Generic

William McClure

Thomasville,NC

Summary

Dedicated maintenance professional with 24 years of experience in appliance repair. Proficient in maintaining systems and correcting faults. Good diagnostic, prioritization and time management abilities. Reliable Appliance Repair Technician working alone or as part of a team. Strong mechanical knowledge and excellent problem-solving skills with the motivation to learn different repair techniques and improve abilities. Seeking a dynamic position with room for growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Appliance Technician with strong ability in diagnostics. Offering professionalism and integrity. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Appliance Repair Technician

Convenient Appliance Service
Winston Salem, NC
07.1999 - 06.2013
  • Repaired and serviced kitchen and laundry room appliances.
  • Installed new appliances according to manufacturer specifications.
  • Assisted in training new technicians on repair techniques.
  • Educated customers about proper care of their appliances.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Removed, disassembled, and fixed appliance parts.
  • Replaced defective wiring and other parts.
  • Adhered to safety procedures when handling hazardous materials.
  • Assembled appliance components following installation instructions.
  • Ordered supplies, tools and equipment to complete repairs.
  • Tested appliance parts with hand instruments.
  • Explained the nature of the problem and how it was resolved to customers.
  • Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
  • Repaired refrigerators by replacing worn gaskets or thermostats.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Conducted circuit tests to locate shorts and grounds.
  • Performed preventative maintenance on all types of appliances.
  • Identified potential issues that may arise with an appliance before completing a repair.
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Maintained part inventory for on-site installation, maintenance, and repair of appliances.
  • Used hand tools to remove covers from units in order to access internal parts.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Recommended replacement parts and routine maintenance.
  • Maintained records of service calls made including customer contact information.
  • Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
  • Presented and explained estimates to property owner or landlord.
  • Adjusted valves, belts, switches, and controls to ensure optimal performance.
  • Inspected, tested, and repaired electrical components of appliances.
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Provided customers with estimates of repair costs.
  • Followed up with customers after service call completion.
  • Connected wiring to a variety of electronic components.
  • Ordered replacement parts as needed for repairs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

Appliance Repair Technician

Circuit City Service Center
Greensboro, NC
04.1989 - 03.1999
  • Repaired and serviced kitchen and laundry room appliances.
  • Installed new appliances according to manufacturer specifications.
  • Assisted in training new technicians on repair techniques.
  • Educated customers about proper care of their appliances.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Removed, disassembled, and fixed appliance parts.
  • Replaced defective wiring and other parts.
  • Adhered to safety procedures when handling hazardous materials.
  • Assembled appliance components following installation instructions.
  • Ordered supplies, tools and equipment to complete repairs.
  • Tested appliance parts with hand instruments.
  • Explained the nature of the problem and how it was resolved to customers.
  • Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
  • Repaired refrigerators by replacing worn gaskets or thermostats.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Conducted circuit tests to locate shorts and grounds.
  • Performed preventative maintenance on all types of appliances.
  • Identified potential issues that may arise with an appliance before completing a repair.
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Maintained part inventory for on-site installation, maintenance, and repair of appliances.
  • Used hand tools to remove covers from units in order to access internal parts.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Recommended replacement parts and routine maintenance.
  • Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
  • Presented and explained estimates to property owner or landlord.
  • Adjusted valves, belts, switches, and controls to ensure optimal performance.
  • Inspected, tested, and repaired electrical components of appliances.
  • Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
  • Provided customers with estimates of repair costs.
  • Followed up with customers after service call completion.
  • Connected wiring to a variety of electronic components.
  • Ordered replacement parts as needed for repairs.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Associate of Arts - HVAC Installation And Repair

Montgomery Community College
Troy, NC
07-1987

Skills

  • Specializing in [Brand]
  • Maintaining Inventory
  • Electrical Understanding
  • Diagnosing Problems
  • Troubleshooting Faults
  • Managing Schedules
  • Performing Maintenance
  • Sealed System Components
  • Soldering Skills
  • Appliance Maintenance
  • Repair Cost Estimation
  • Troubleshooting and Diagnosis
  • Cost Estimates
  • Appliance Repair
  • Parts Inventory Management
  • Troubleshooting
  • Maintenance Documentation
  • Inventory Management
  • Parts Replacement
  • Schematic Reading
  • Preventive Maintenance
  • Diagnostics

Timeline

Appliance Repair Technician

Convenient Appliance Service
07.1999 - 06.2013

Appliance Repair Technician

Circuit City Service Center
04.1989 - 03.1999

Associate of Arts - HVAC Installation And Repair

Montgomery Community College
William McClure