Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

William McComb

Wexford,PA

Summary

Accomplished Chief Officer equipped with natural leadership talents and proven business acumen. Specializes in effectively running and continuously optimizing company operations. Proven talents in building strategic partnerships with stakeholders and driving necessary change. Organized and dependable,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Field Representative Operations IT

Ricoh USA
01.2023 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assisted in training new team members, resulting in increased productivity and overall team performance.
  • Completed paperwork in full, on time and with high accuracy.
  • Streamlined internal processes to enhance operational efficiency while maintaining compliance with company policies and regulations.
  • Connected with customers to assess satisfaction and resolve service issues.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.
  • Oversaw deployment of Inventory system for IT equipment

Chief Executive Officer

Old Capitol Subs
03.2013 - 07.2022
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Took a Data Driven Approach to tracking customer success and satisfaction.
  • Launched Several New products across multiple Locations, encompassing marketing, training, operations. customer service and follow through.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Worked with Managers to address team needs and offer high-level support for everyday operations.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Insured compliance with Government regulations.
  • Found innovative ways to remain operational during Covid-19 era, with issues ranging from product shortages and inflation.
  • Spoke to large groups of business leaders about our methods and practices.
  • Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
  • Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
  • Took a Data Driven Approach to tracking customer success and satisfaction.

Assistant Manager

Chic-Fil-A
09.2002 - 01.2013
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales to over six million dollars.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demand,
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw 200% growth in Breakfast sales with advent of F2F ordering launch.

Education

Google Project Management - Project Management

Google
Google
10-2024

Bachelor of Arts - History

Georgia College And State University
Milledgeville, GA
05.2009

Associate of Arts -

Georgia College And State University
Milledgeville, GA
05.2006

High School Diploma -

Georgia Military College - Milledgeville
Milledgeville, GA
2004

Skills

  • Organizational turnaround
  • Corporate leadership
  • Operational leadership
  • Policy Development
  • Staff Management
  • Productivity performance
  • Operating budgets
  • Project Management
  • Profit & Loss
  • Operational Oversight
  • Budgeting
  • Risk management
  • Negotiation
  • Strategic planning
  • Financial leadership
  • Public speaking

Timeline

Field Representative Operations IT

Ricoh USA
01.2023 - Current

Chief Executive Officer

Old Capitol Subs
03.2013 - 07.2022

Assistant Manager

Chic-Fil-A
09.2002 - 01.2013

Google Project Management - Project Management

Google

Bachelor of Arts - History

Georgia College And State University

Associate of Arts -

Georgia College And State University

High School Diploma -

Georgia Military College - Milledgeville

References

Col. John Alton(Ret)

U.S Army

1-478-456-3417

221 S Liberty St Milledgeville Ga 31061



Marty Everett

Senior Dir, Architecture & Solution Design Ricoh USA

1-678-728-0622

1738 Bass Road, Macon Ga 31210



Chris Holmes

CLH Development/Area Rep For Firehouse of America(Ret)

1-850-567-5171

Cholmes@firehousesubs.com



Max T Baker PhD

Old Capitol Subs Treasurer

1-319-400-4362

mbak69@msn.com

36 Denbigh Dr Iowa City IA




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