William McCrann
Lakewood Ranch
Summary
Dynamic hospitality professional with extensive experience at Leonard's Palazzo, excelling in guest relations and exceptional communication. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in managing point of sale systems and fostering teamwork, while consistently delivering memorable experiences that drive loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Maitre D'
Leonard's Palazzo
555 Northern Blvd, Great Neck, NY 11021
06.2008 - 02.2010
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Answered customer questions about hours, seating, and menu information.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bar Owner
Funky Monkey Lounge
Oceanside, NY
02.2006 - 02.2008
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Bartender
Leonard's Palazzo
Great Neck, NY
01.2003 - 01.2005
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Education
Bartender License -
Bartenders Academy of New York
Farmingdale, NYBBA - Business Computer Information Systems
Hofstra University
Hempstead, NY05-2000
Skills
- Exceptional communication
- Guest relations
- Customer service
- Cleaning and sanitation
- Effective multitasking
- Detail-oriented
- Interactive communication skills
- Point of sale systems
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
Timeline
Maitre D'
Leonard's Palazzo
06.2008 - 02.2010
Bar Owner
Funky Monkey Lounge
02.2006 - 02.2008
Bartender
Leonard's Palazzo
01.2003 - 01.2005
Bartender License -
Bartenders Academy of New York
BBA - Business Computer Information Systems
Hofstra University