Summary
Overview
Work History
Education
Skills
Timeline
Generic

William McDonald

Clarkston,MI

Summary

Business professional with strong background in sales operations and process optimization. Known for driving efficiency and supporting strategic planning initiatives. Focused on team collaboration and delivering results, adaptable to changing needs. Expertise in data analysis and sales strategy implementation. Great customer service and problem solving skills. Looking to grow in a position long term.

Overview

10
10
years of professional experience

Work History

Sales and Operations Manager

StretchLab
07.2024 - Current
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
  • Managed a team of sales professionals, ensuring consistent performance and achievement of targets.

Presale Manager

D1 Trainer
02.2024 - 06.2024
  • Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations.
  • Worked closely with product management teams to relay customer feedback, driving continuous improvement of product offerings.
  • Guided customers through proof-of-concept projects, ensuring their needs were met while showcasing product capabilities effectively.
  • Maintained an up-to-date knowledge of industry trends, allowing for proactive adjustments in strategies as needed.
  • Supported post-sales efforts by providing ongoing customer engagement, fostering long-term relationships and repeat business.
  • Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to clients.
  • Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
  • Partnered with marketing teams to develop targeted campaigns and materials that resonated with potential clients.
  • Actively sought opportunities for upselling or cross-selling additional products or services during pre-sales engagements.

Studio Manager

Club Pilates
08.2023 - 02.2024
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.

Assistant Studio Manager

Orangetheory Fitness
12.2021 - 06.2023
  • Assisted in the creation of promotional materials for special offers and events, effectively driving increased client participation and revenue generation.
  • Assisted in the development of marketing materials and strategies, resulting in increased brand awareness and new client acquisition.
  • Collaborated with Studio Manager to develop strategic plans for business growth, contributing to improved financial performance.
  • Organized events such as workshops or showcases to increase community engagement with the studio''s services and offerings.
  • Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
  • Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
  • Managed inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Implemented marketing strategies to promote studio to potential clients.

Head of Sales

Mayweather Boxing
08.2020 - 11.2021
  • Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
  • Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
  • Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
  • Mentored junior sales staff, fostering professional growth and contributing to overall team success.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Merchandiser

Nike
04.2019 - 07.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Crew Member

Nordmans Party Rental
10.2018 - 04.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
  • Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
  • Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
  • Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.

Lead Warehouse Associate

Tribus Services
09.2016 - 04.2018
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
  • Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
  • Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
  • Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
  • Established effective relationships with internal stakeholders, such as sales and customer service teams, to better understand their needs and align warehouse activities accordingly.
  • Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
  • Streamlined order processing with the implementation of an automated system for tracking, picking, and packing items.
  • Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.

Pizza Crust Maker

MC Products
04.2015 - 09.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

Associate of General Studies - General Studies

Oakland Community College
Bloomfield Hills, MI

High School Diploma -

Waterford Mott
Waterford, MI
05-2014

Skills

  • Sales analysis
  • Process improvement
  • Budget management
  • Team motivation
  • Sales strategy
  • Client relationship management
  • Market trend analysis
  • Employee training
  • Project management
  • Conflict resolution
  • Effective communication
  • Time management
  • Staff training
  • Sales technology
  • Territory management
  • Business intelligence
  • Quarterly forecasting
  • Direct sales
  • Strategic planning
  • Data analytics
  • Business development and planning
  • Advertising campaigns
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail

Timeline

Sales and Operations Manager

StretchLab
07.2024 - Current

Presale Manager

D1 Trainer
02.2024 - 06.2024

Studio Manager

Club Pilates
08.2023 - 02.2024

Assistant Studio Manager

Orangetheory Fitness
12.2021 - 06.2023

Head of Sales

Mayweather Boxing
08.2020 - 11.2021

Merchandiser

Nike
04.2019 - 07.2020

Crew Member

Nordmans Party Rental
10.2018 - 04.2019

Lead Warehouse Associate

Tribus Services
09.2016 - 04.2018

Pizza Crust Maker

MC Products
04.2015 - 09.2016

Associate of General Studies - General Studies

Oakland Community College

High School Diploma -

Waterford Mott

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