Summary
Overview
Work History
Education
Skills
Affiliations
Training
Timeline
Generic

William McDonough

Phoenix,Az

Summary

Results-oriented professional with 20+ years of experience in restaurant and healthcare management. Expert in planning, budgeting, and staff training to drive sales growth and deliver outstanding customer service. Recognized for exceeding goals and improving key metrics through visionary leadership. Committed to staff development and fostering a collaborative work environment.

Overview

25
25
years of professional experience

Work History

Culinary and Nutrition Supervisor

Banner Health
Phoenix, AZ
07.2019 - Current
  • Responsible for a team of 25 in the nutritional needs for 700 plus patients on a daily basis
  • Develops team by encouragement, 1:1 discussions and on going coaching
  • Works with dietitians and nurses on finding the proper individual needs for certain mal nourished patients and instituting individual meal plans that fits their nutritional needs
  • Cultivated a positive vibe and engagement of team by fostering trust and loyalty
  • Initiated the 'team member of the month' program, snacks for staff, comment and suggestion box for team members
  • Created the Net Unit ordering system at Banner so floor staff takes their own inventory of unit pod stock items and sends nourishments needs to a dedicated email to process for delivery
  • Developed the 'smoothie program' where I worked with dietitians on caloric needs of patients and created recipes for smoothies that patients can order thru their dieticians

Manager

Village Tavern
Scottsdale, AZ
01.2015 - 07.2019
  • Work with the operations team to monitor and improve day-to-day operations
  • Review work within restaurant regularly to ensure all aspects of the business met established guidelines and standards
  • Duties include: scheduling employees, inventory control, disciplinary action, product management, loss prevention, receivables, cash flow, audits, training, maintenance, reports, and restaurant meetings
  • Successfully maintain, hire, and train over 50 employees
  • Maintain labor budget for multiple departments
  • Ensure guest satisfaction to increase sales
  • Maintain cleanliness of facility and equipment repair resolution
  • Utilize outstanding knowledge of Maricopa Health Inspection Requirements to ensure proper operations
  • Champion ongoing, detailed, and motivational communication throughout the entire organization
  • Experience in reviewing menus and beverage options – revamping the menu for higher sales margins
  • Fully responsible for ensuring that all financials (invoices and inventory reporting) and payroll-related administrative duties are completed accurately, on time, and in accordance with company procedures
  • Strategically lead all of the restaurant's operations – building, managing, mentoring, and leading the operations team while fostering an entrepreneurial environment and clearly defining company goals
  • Plan, direct, and oversee all operations, including: fiscal health, invoicing, inventory, ordering, guest services, and maintenance programs
  • Demonstrate ability in supervising management team while implementing strategic procedures and policies that enabled and encouraged optimum performance
  • Facilitate staff scheduling and inventory management
  • Monitor labor cost, assess needs for operations, and establish daily priorities
  • Update performance objectives in conjunction with existing employee input
  • Partner with management team to develop initiatives as well as strategic direction for new processes

Assistant General Manager

California Pizza Kitchen
Tempe / Phoenix, AZ
12.2001 - 12.2014
  • Performed risk management processes and analysis
  • Issued resolution through effective verbal communication and outstanding interpersonal skills
  • Was proficient in Aloha, E-Restaurant, and Excel
  • Achieved cost and budget savings by communicating with employees on goals as well as how to achieve established goals
  • Provided leadership in reviewing spending and proper training of personnel
  • Implemented marketing strategies, which resulted in 10% growth of customer base in the take-out and catering business
  • Efficiently planned and executed fundraisers to an average of one per week
  • Monitored/controlled profits across the board
  • Provided leadership in hiring, scheduling, achieving customer service, and maintaining quality control through training and monitoring of proper recipe execution
  • Supported General Manager and Regional Director with daily operational functions
  • Created and tracked region wide sales contests
  • Informed region of food variances via weekly reports to six CPK's in AZ
  • Created budgets and managed processes for product sourcing and purchasing to ensure best prices
  • Led as Assistant General Manager – defining overall business strategy for the restaurant, finding solutions to challenges, and effectively communicating/influencing for different employee styles and personalities
  • Experienced in balancing the needs of both internal and external stakeholders (team members, guests, and management) – driving initiatives to achieve goals
  • Served as Training Manager for all new managers
  • Worked with the operations team to monitor and improve day-to-day operations
  • Reviewed work within restaurant regularly to ensure all aspects of the business met established guidelines and standards

Manager

Chili's Grill and Bar
Little Falls / Edison, NJ
01.2000 - 12.2001
  • Successfully implemented lowered liquor costs, and succeeded in lowering the restaurant food costs
  • Utilized expertise in handling the recruitment, training, development, and termination of hourly staff
  • Ordered all food, paper, chemical, and smallware products to ensure the optimum level of inventory
  • Led management team by creating a strong bench via employee development to support operations
  • Responsibilities included: providing customer service as well as leadership; setting pace of work crew; being an excellent motivator; dealing with food costs, ordering, and inventory; and serving as a trainer
  • Spearheaded training and development support
  • Actively participated in the training program, which was a management training tool that was eventually used consistently to develop employee standards
  • Understood business trends, and refined concepts to continually meet the changing needs of the market

Education

Associate of Arts - Culinary

New Hampshire College
Hooksett, NH
05-1990

Skills

  • Accounts Payable
  • Accounts Receivable
  • Multi-Department Management
  • Conflict Resolution
  • Financial Goals Achievement
  • Inventory Control
  • Weekly Payroll
  • Budgeting
  • Expense Control
  • Problem Solving

  • Communication Skills
  • Work Ethic
  • Professionalism
  • Staff Training and Development
  • Special diet requirements
  • Care Planning
  • Food allergy management
  • Dietary restriction assistance
  • Cooking instruction
  • Culinary expertise

Affiliations

  • Member, Tempe Chamber of Commerce
  • Member – Chandler Tempe of Commerce

Training

  • Professional Prospecting Skills, Selling Skills and Techniques, and Consultative Selling
  • OSHA Training and Chemical Training
  • Management Development Workshop
  • AFS, Tips, and Choke Save and Rescue Breathing Certified

Timeline

Culinary and Nutrition Supervisor

Banner Health
07.2019 - Current

Manager

Village Tavern
01.2015 - 07.2019

Assistant General Manager

California Pizza Kitchen
12.2001 - 12.2014

Manager

Chili's Grill and Bar
01.2000 - 12.2001

Associate of Arts - Culinary

New Hampshire College

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William McDonough