William McGee
San Marcos
Summary
Experienced technician seeking to transition to a front desk role. Confident in my ability to excel in a full-time position, having successfully handled this responsibility in the past. Strong background in turning wrenches and a desire to expand my skill set. Prepared to bring dedication and expertise to the front desk, ensuring exceptional customer service and efficient operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Shop Forman
HDS Automotive
08.2024 - 03.2025
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
Automotive Technician
HDS Automotive
03.2024 - 08.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Automotive Technician
HMC Automotive
08.2021 - 02.2024
- Processed part paperwork and managed invoices while providing customer service.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Technician/Service Writer
L&L Automotive
11.2016 - 08.2021
- General automotive repair, custodial duties, customer service, inventory, service work coordination and managerial duties
Automotive Technician/Service Writer
Austin's Automotive Specialists
08.2009 - 08.2015
- General automotive repair, custodial duties, customer service, inventory, service work coordination and managerial duties
Education
High school diploma -
Stephen F Austin High School
Austin, TX05.1997
Skills
- Automotive Repair
- Oil Change
- Vehicle Maintenance
- Suspension
- Automotive Diagnostics
- Brake Repair
- Custodial Experience
- Electrical Experience
- Tire Service
- Mechanical Knowledge
- Service Technician Experience
- Alignment
- Mechanic Experience
- Maintenance
Certification
Driver's License, 05/23, 03/30, Class C Drivers License
Languages
English
Full Professional
Timeline
Automotive Shop Forman
HDS Automotive
08.2024 - 03.2025
Automotive Technician
HDS Automotive
03.2024 - 08.2024
Automotive Technician
HMC Automotive
08.2021 - 02.2024
Automotive Technician/Service Writer
L&L Automotive
11.2016 - 08.2021
Automotive Technician/Service Writer
Austin's Automotive Specialists
08.2009 - 08.2015
High school diploma -
Stephen F Austin High School
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