WILLIAM MCJOE
DESMET,Idaho
Summary
Dynamic Site Manager with a proven track record at St. Vincent De Paul, excelling in team leadership and safety monitoring. Enhanced site operations through rigorous inspections and effective problem-solving, resulting in minimized safety incidents. Skilled in documentation and reporting, fostering strong client relationships while ensuring compliance with OSHA standards.
Overview
9
9
years of professional experience
Work History
Site Manager Maintenance
St. Vincent De Paul
Coeur D'Alene, ID
01.2018 - 04.2023
- Analyzed site management practices to enhance understanding of resource allocation and team dynamics.
- Facilitated collaboration among team members to identify potential hazards and implement timely corrective measures.
- Conducted routine inspections and reported findings to ensure site safety and compliance standards.
- Facilitated training sessions on operational procedures and best practices for site management.
- Ensured accuracy in documenting processes and incidents, facilitating continuous improvement efforts.
- Facilitated regular site meetings with team members to enhance communication and streamline problem-solving processes.
- Minimized safety incidents through regular site inspections and enforcement of stringent safety protocols.
- Cultivated robust client relationships by delivering regular project updates and swiftly addressing concerns.
- Facilitated resolution of employee and customer disputes by implementing company policies.
- Ensured compliance with OSHA, state, and local regulations to mitigate risks.
- Directed daily office operations and ensured optimal equipment maintenance.
- Oversaw meticulous record-keeping of work activities, materials utilized, and equipment deployed.
- Compiled and delivered comprehensive weekly and monthly reports and presentations for management team.
- Conducted thorough inspections of cleanliness in common areas and offices.
- Engineered and executed construction plans aligned with client specifications and expectations.
- Assessed and compared construction bids to identify optimal contractors for cost efficiency.
- Managed construction waste disposal processes, ensuring compliance with environmental regulations.
Valet Parking Guest Services
Coeur D’Alene Casino
Worley, Idaho
02.2014 - 09.2018
- Directed vehicle retrieval and parking operations for guests, ensuring prompt service delivery.
- Provided outstanding customer service by effectively addressing guest inquiries and promptly resolving issues.
- Directed collaboration with security to ensure safe vehicle handling and adherence to parking protocols.
- Orchestrated training sessions for new staff on valet procedures to elevate service quality.
- Facilitated training for new staff on valet procedures to enhance service quality and operational efficiency.
- Optimized vehicle check-in and check-out processes to enhance operational efficiency.
- Oversaw parking area to ensure optimal space availability and efficient vehicle flow.
- Facilitated guest assistance with luggage and special requests to enhance overall experience.
- Partnered with management to optimize valet operations and elevate guest satisfaction.
- Ensured cleanliness and organization of work sites, parking spaces, and guest services stations.
- Cultivated strong customer relationships to ensure courteous, friendly, and professional service.
- Exhibited professionalism while greeting guests and opening car doors to enhance first impressions.
- Optimized vehicle parking and retrieval processes to enhance customer satisfaction.
- Documented incoming vehicle details, including keys and ticket numbers, to ensure accurate tracking and prevent misplacement.
- Addressed guest inquiries regarding property amenities and services.
- Optimized vehicle maneuvering into designated areas to enhance parking capacity.
- Facilitated seamless delivery of guest vehicles while addressing diverse valet customer needs.
- Executed rapid vehicle location and retrieval processes to enhance customer service efficiency.
- Oversaw high-volume operations during peak hours by prioritizing tasks and collaborating with colleagues to enhance efficiency.
- Cultivated strong relationships with repeat customers by recalling names and preferences for tailored service experiences.
- Managed guest inquiries and delivered directions or assistance, showcasing exceptional customer service skills.
- Addressed customer complaints by employing calm and constructive communication techniques.
- Facilitated guest assistance with luggage and personal items to ensure seamless transitions during arrival and departure.
Education
Vocation - Welding Ironwork
North Idaho College
Coeur D’Alene IdahoSkills
Team leadership
Site inspection and management
Problem-solving
Quality assurance
Site management
Customer relationship management
Flexibility and adaptability
Documentation and reporting
Supply ordering
Safety monitoring
Reading blueprints
Estimating
Customer service
Facility oversight
Heavy lifting
Verbal and written communication
Construction equipment
Identifying building costs
Site operations
OSHA safety requirements
First aid and CPR
Time management
Timeline
Site Manager Maintenance
St. Vincent De Paul
01.2018 - 04.2023
Valet Parking Guest Services
Coeur D’Alene Casino
02.2014 - 09.2018
Vocation - Welding Ironwork
North Idaho College