Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William McKenna

Store Manager
Attleboro,MA

Summary

Skilled in building relationships, encouraging teamwork, and managing tough situations


A results-oriented leader with 15 years of experience in driving revenue growth and enhancing customer satisfaction within retail management roles. Demonstrated success in leading high-performing teams, analyzing market trends, and implementing effective sales strategies. Proficient in store operations, customer service, and employee development.

Overview

15
15
years of professional experience

Work History

Pro Sales Manager

The Home Depot
01.2023 - 01.2025
  • Led a team of outside sales representatives across New England, generating over $100M in gross revenue
  • Provided coaching and guidance to enhance performance and achieve revenue targets
  • Conducted market trend analysis and monitored competitor activities to identify growth opportunities and adjust sales strategies accordingly
  • Worked collaboratively with cross-functional teams (marketing, operations) to ensure seamless execution of client projects from inception to completion

Store Manager

The Home Depot
01.2019 - 01.2023
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision with 200 plus employees.
  • Implemented effective strategies to drive consistent sales growth and achieve revenue targets of over 65 million in sales.
  • Established strong relationships with local community organizations through sponsorships and partnerships, increasing brand visibility
  • Developed comprehensive training programs for new hires and ongoing development plans for existing staff members

Assistant Manager

The Home Depot
01.2015 - 01.2019
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Monitored employee performance through regular evaluations, providing constructive feedback for professional development
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Department Supervisor

The Home Depot
03.2010 - 02.2015
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 22 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

High School Diploma -

LaSalle Academy
Providence, RI
01.1989

Skills

  • Account Management
  • Negotiation
  • Customer Relationship Management
  • Sales Management
  • Salesforce
  • Retail Management
  • Outside Sales
  • Forecasting
  • Recruiting
  • Management
  • Upselling
  • Inside Sales
  • Business Development
  • Store Management Experience
  • Outstanding communication skills
  • Customer service
  • Store merchandising
  • Sales growth

Accomplishments

  • District PRO and Specialty Captain
  • District DEI Captain
  • District Leadership Development Program Lead

Timeline

Pro Sales Manager

The Home Depot
01.2023 - 01.2025

Store Manager

The Home Depot
01.2019 - 01.2023

Assistant Manager

The Home Depot
01.2015 - 01.2019

Department Supervisor

The Home Depot
03.2010 - 02.2015

High School Diploma -

LaSalle Academy

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William McKennaStore Manager