William McKinney
Springfield,MO
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Very used to a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Server Trainer/Server/Cook Trainer
Olive Garden Restaurant
08.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Server
El Dorado Springs Mexican Restaurant
03.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cook/Cashier
Taco Arriba
07.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO12.2024
Skills
- Item Promotion
- Kitchen Staff Coordination
- Waiting Tables
- Food Quality Standards
- Training Expertise
- Training and Development
- Food Spoilage Prevention
- High-Volume Dining
- Quality Control
- Verbal and Written Communication
- Worked in a Bilingual Setting
Timeline
Server Trainer/Server/Cook Trainer
Olive Garden Restaurant
08.2022 - Current
Server
El Dorado Springs Mexican Restaurant
03.2021 - 08.2022
Cook/Cashier
Taco Arriba
07.2020 - 03.2021
Associate of Arts - General Studies
Ozarks Technical Community College
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