William McLeer
Bellmawr,NJ
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong foundations and driving business growth. Adept at strengthening relationships, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Plan Account Manager
Horace Mann
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Worked closely with Horace Mann's Billing and Distributions teams to ensure accurate invoicing and timely disbursement of funds
- Managed a diverse portfolio of over 200 accounts, ensuring prompt communication and effective problem resolution.
- Successfully resolved Compliance and Accounts Receivable issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Hearing Instrument Specialist
HearUSA
09.2013 - 10.2022
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Processed insurance claims and obtained pre-certifications for patient benefits under state of New Jersey guidelines
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
Education
State Dispensing License - Audiology
New Jersey Hearing Aid Dispensers Examining Committee
Trenton, NJ10.2017
Bachelor of Arts - Communication Studies, Writing Arts
Rowan University
Glassboro, NJ09.2013
Skills
- Account management
- Teamwork and collaboration
- Relationship building
- Bedside manner
- Healthcare procedures
- Issue resolution
Timeline
Plan Account Manager
Horace Mann
03.2023 - Current
Hearing Instrument Specialist
HearUSA
09.2013 - 10.2022
State Dispensing License - Audiology
New Jersey Hearing Aid Dispensers Examining Committee
Bachelor of Arts - Communication Studies, Writing Arts
Rowan University
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