Responsible for implementing programs in multiple companies that aided in streamlining increased productivity, efficiency, and overall profitability.
Effectively remaining objective while collaboratively problem-solving with diverse individuals.
Successfully maintains organization regarding processes, training programs, and travel coordination for optimized fluidity throughout daily operations.
Overview
14
14
years of professional experience
Work History
Productivity and Efficiency Coordinator
Averitt Express
Greensboro, NC
07.2021 - Current
Communication with executive team, RVPs, service center directors, operations leaders, and front-line leaders
Supports 36 buildings in seven states with tracking performance and supplying hands on coaching for continuous operational improvement
Supplies strategic improvement plans for all areas of outbound/relay/linehaul operations
Conducts service center visits to bring awareness of issues and/or positive areas that deserve praise (Traveling 50% of the year)
Identify trends on ABI for misroute cost and provide a plan to reduce
Review relay Tonnage in each service center and see if we are staying current
Look for customer issues that present challenges and prohibit our ability to improve cube utilization
Review planning and meeting scheduled departures for outbound and relay
Group and individual hands-on coaching
Group and individual teams call meetings for coaching.
Front-Line Leader
Averitt Express
Greensboro, NC
12.2018 - 07.2021
Exceeded safety standards with performance and coaching
Successfully led 3 of 5 LTL operations
Obtained building record for both bills per trailer and load average
Efficient time management
Coaching team members
Successful communication with service center director and operations leader
Helped support our W&R program with strong quality communication to the W&R representative on duty.
Lead-man
Averitt Express
Greensboro, NC
01.2018 - 12.2018
Made sure to uphold all safety standards set
Supplied hands on coaching for team members
Helped support our W&R program
Responsible for all freight routing for the outbound operation
Led our team to follow scheduled cut times set by central
Followed instructions from leader on duty.
Dock Associate
Averitt Express
Greensboro, NC
11.2017 - 01.2018
Operated in a safe manner
Quick learner
Always upheld company uniform standards
Produced one of the highest efficiency numbers across the building consistently
Team player attitude with extremely high drive to learn
Consistently supported Averitt company standards.
Warehouse Manager
Boar’s Head/Triad Deli Provisions
08.2014 - 12.2017
Maintained inventory control, performance records, daily communication with owner, and team members
Placed weekly orders to provide supplies for the following weeks’ orders, cold call sales, obtained over 30 new accounts within six months by selling our exceptional service, as well as quality of products.
Department Opener
Harris Teeter
06.2011 - 08.2014
Set up department inventory and supplies each morning
Followed strict timeline in preparation of food
Upheld exceptional customer service communication
Consistent daily up selling comparable products with each customer order
Followed all health department and OSHA guidelines.
Founder/CEO
Melton's Lawncare, LLC.
06.2010 - 05.2018
Owner at the age of 15, started with one yard from door-to-door sales within the first two days, implemented service contracts, perfected cold call sales tactics, communicated how competitive my service was regarding quality of service provided and rates compared to my competitors
Provided personal quality performance with each customer, sold company with over 200 service contracts and two crews, featured multiple times in local magazines.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA
04.2027
High School Diploma -
Home School
Hartsville
05.2013
Skills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
Project Coordination
Discretion and Confidentiality
Document Management
Schedule Coordination
Scheduling and calendar management
Process Improvement
Strategic Planning
Meeting Coordination
Event Planning
Operations
Staff Training and Development
Goals and performance
Staff Supervision
Accomplishments
Designed and had a major part in creating the current Averitt Gravity Mentor Program
Owned two personal businesses by the age of 22
Goals
To become fully saturated and adopted into the culture of Foster Caviness
Maintain and exceed safety and operational standards
To become a great asset to the Foster Caviness team
Timeline
Productivity and Efficiency Coordinator
Averitt Express
07.2021 - Current
Front-Line Leader
Averitt Express
12.2018 - 07.2021
Lead-man
Averitt Express
01.2018 - 12.2018
Dock Associate
Averitt Express
11.2017 - 01.2018
Warehouse Manager
Boar’s Head/Triad Deli Provisions
08.2014 - 12.2017
Department Opener
Harris Teeter
06.2011 - 08.2014
Founder/CEO
Melton's Lawncare, LLC.
06.2010 - 05.2018
Bachelor of Science - Business Administration And Management
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile
<ul>
<li>- Lead and coordinate fiber optic conduit and materials installation on job sites, ensuring accuracy and efficiency.</li>
<li>- Install water services and gas services while adhering to safety protocols and utility standards.</li>
<li>- Conduct crossbore inspections to identify potential hazards and prevent underground utility conflicts.</li>
<li>- Supervise crew activities to maintain productivity, safety, and quality workmanship.</li>
</ul> at Five Star Energy Services<ul>
<li>- Lead and coordinate fiber optic conduit and materials installation on job sites, ensuring accuracy and efficiency.</li>
<li>- Install water services and gas services while adhering to safety protocols and utility standards.</li>
<li>- Conduct crossbore inspections to identify potential hazards and prevent underground utility conflicts.</li>
<li>- Supervise crew activities to maintain productivity, safety, and quality workmanship.</li>
</ul> at Five Star Energy Services
<ul>
<li>Supervised daily operations to ensure team efficiency and productivity.</li>
<li>Evaluated needs of departments and delegated tasks to optimize overall production.</li>
<li>Organized client meetings to provide project updates.</li>
<li>Operated forklifts to move materials and products within the warehouse.</li>
<li>Assisted in inventory management by organizing stock in designated areas.</li>
</ul> at Robco Service<ul>
<li>Supervised daily operations to ensure team efficiency and productivity.</li>
<li>Evaluated needs of departments and delegated tasks to optimize overall production.</li>
<li>Organized client meetings to provide project updates.</li>
<li>Operated forklifts to move materials and products within the warehouse.</li>
<li>Assisted in inventory management by organizing stock in designated areas.</li>
</ul> at Robco Service