William Mendoza
Westlake,CA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
First Line Manager
The Cheesecake Factory
Calabasas, California
09.2021 - 01.2025
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analyzed business performance data and forecasted business results for upper management.
- Provided guidance and mentorship to junior staff members on best practices.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Implemented disciplinary action when necessary according to company policy.
- Monitored inventory levels within the department, reordering supplies as required.
- Recruited and trained new employees to meet job requirements.
- Organized team building activities to foster a positive work environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored staff performance and addressed issues.
- Motivated employees through recognition programs or rewards for outstanding work.
Store Manager
McDonald's
North Hills, California
07.2020 - 12.2024
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented efficient systems for tracking stock movement.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Established customer service standards and monitored staff compliance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
James Monroe High School
North Hills, California06-2018
Skills
- Innovation and creativity
- Coaching and mentoring
- Employee engagement
- Customer focus
- Marketing
- Performance management
- Business planning
- Disciplinary techniques
- Decision-making
- Financial records oversight
- Workforce management
- Staff training and development
- Emergency response
- Data analysis
- Key performance indicators
- Innovation management
- Cross-functional team management
- Operations management
- Project management
- Shift scheduling
- Performance evaluations
- Work prioritization
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
First Line Manager
The Cheesecake Factory
09.2021 - 01.2025
Store Manager
McDonald's
07.2020 - 12.2024
High School Diploma -
James Monroe High School