Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Mendoza

Los Angeles

Summary

Dynamic Case Manager with a proven track record at Social Model Recovery Systems, excelling in client advocacy and crisis intervention. Skilled in case documentation and problem-solving, I empower clients through effective communication and care coordination, ensuring their needs are met while maintaining compliance and confidentiality. Committed to enhancing client-provider relationships.

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in role.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Case Manager

Social Model Recovery Systems
04.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Education

No Degree - Substance Abuse Counselor

CCAPP Academy
Los Angeles, CA

General Education

Bowman High School
Santa Clarita, CA
06-2011

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Decision-making
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Documentation proficiency
  • Community outreach
  • Records management
  • Emotional awareness
  • Crisis intervention
  • Case management tracking
  • Patient management
  • Team collaboration
  • Clear communication
  • Verbal and written communication
  • Client relationship management

Timeline

Case Manager

Social Model Recovery Systems
04.2022 - Current

No Degree - Substance Abuse Counselor

CCAPP Academy

General Education

Bowman High School