Summary
Overview
Work History
Education
Timeline
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William Merkh

Merchantville,NJ

Summary

Hardworking job seeker with distinguished experience in HVAC industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

12
12
years of professional experience

Work History

Comfort Consultant

Horizon Services Inc.
02.2020 - Current
  • Enhanced Horizon reputation through stellar homeowner interactions and consistently exceeding expectations through sales process and presentation.
  • Skilled at identifying homeowner pain points, offering tailored solutions that address those concerns effectively.
  • Utilization of financing, utility, and rebate programs to increase sales and revenue
  • Collaborated with technicians and installation teams to ensure seamless service delivery and customer satisfaction.
  • Educated homeowners on the benefits of energy-efficient products, and how they can contribute to long-term cost savings while improving comfort levels within the home environment.
  • Maintained up-to-date knowledge of industry trends, products, and technologies to better serve homeowner needs.
  • Provided expert recommendations on HVAC equipment, indoor air quality products, and other home upgrades for optimal comfort levels.
  • Coordinated installations, and follow-up appointments to ensure smooth operations and timely service delivery.
  • Developed strong relationships with homeowners, resulting in increased repeat business and referrals.
  • Improved overall sales performance by conducting ride-alongs with sales team members, to help them develop skills and product knowledge using the sales process and presentation.

Sales Manager

Dry Guys Basement Systems
01.2019 - 02.2020
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Created and led a successful sales team by developing and implementing effective sales strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Created and implemented sales presentation and procedures to increase sales.
  • Organized regular sales meetings to review closing percentages for team as a whole and individual team members, share best practices, and set achievable targets for continued success.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Overcame objections from potential customers by addressing concerns effectively and offering customized solutions based on their unique needs.

General Sales Manager

Sears
11.2017 - 01.2019
  • Managed a diverse team of sales managers, fostering a positive work environment.
  • Recruiting, training and scheduling.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Continuation of HVAC Sales Manager tasks and strategies.
  • Streamlined communication channels between sales managers, salespeople, dispatch and installation teams to ensure a cohesive approach to business development.
  • Coached sales managers and HVAC sales in product specifications, incentives, and selling techniques, significantly increasing customer satisfaction, revenue, and margins.
  • Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
  • Worked closely with leadership on key performance indicators to develop performance standards for sales managers and HVAC sales.
  • Led Sales Manager and HVAC Sales meetings to review data of closing percentages, sales strategies and learning on new products.
  • Conducted one-on-one meetings with sales managers and HVAC sales regularly to provide performance evaluations, identify areas for improvement and create targeted action plans..
  • Addressed customer complaints and feedback with immediate action, turning customers into loyal patrons.

HVAC Sales Manager/HVAC Sales Trainer

Sears
01.2013 - 11.2017
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Led a successful sales team by developing and implementing effective sales strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented sales presentation and procedures to increase sales.
  • Organized regular sales meetings to review closing percentages for team as a whole and individual team members, share best practices, and set achievable targets for continued success.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Overcame objections from potential customers by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed training and development for highly effective sales team.
  • Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
  • Provided ongoing support to sales teams by acting as a resource for product knowledge, industry news, competitive analysis, and performance enhancement strategies.
  • Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.

Education

High School Diploma -

Baptist High School
Haddon Heights, NJ
06.1995

Timeline

Comfort Consultant

Horizon Services Inc.
02.2020 - Current

Sales Manager

Dry Guys Basement Systems
01.2019 - 02.2020

General Sales Manager

Sears
11.2017 - 01.2019

HVAC Sales Manager/HVAC Sales Trainer

Sears
01.2013 - 11.2017

High School Diploma -

Baptist High School

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William Merkh