Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
William Mezian

William Mezian

Norfolk,VA

Summary

Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Delivery Driver

DoorDash
12.2023 - Current
  • Pick up customer's orders from their selected business
  • Verify the accuracy of the order
  • Shop for items, if needed
  • Use DoorDash mobile app to get orders, and directions as well as interact with customers
  • Know different businesses and where items are located
  • Independently run and operate as a 1099 employee
  • Handle customer issues quickly and effectively
  • Keep a detailed log of miles traveled
  • Effectively use multiple applications to travel to customer location
  • Communicate any issues or concerns with the customers regarding out-of-stock items or substitutions
  • Demonstrated the ability to speak clearly and concisely, understand customer inquiries, and provide helpful responses while working with the customers.

Human Resources Specialist (Position Management)

Veterans Administration VISN 16
04.2023 - 12.2023
  • Performed at a GS-07 level
  • Obtained knowledge of basic principles and practices of the HR specialization(s) sufficient to: perform highly structured, entry-level work designed to develop broader and more in-depth knowledge and skill to perform higher-level assignments; communicate factual and procedural information clearly, orally and in writing; and gather and analyze basic facts and draw conclusions
  • Exceptional attention to detail
  • Effectively communicated with other team members to help resolve customer issues
  • Knowledgeable in Human Resources programs such as HR Smart and USA Staffing
  • Independently planned and carried out the assignments in conformance with accepted policies and practices; adhered to instructions, policies, and guidelines in exercising judgment to resolve commonly encountered work problems and deviations; and brought controversial information or findings to the supervisor's attention for direction
  • Input data accurately into HR Systems
  • Kept a detailed work log that included updates on completed tasks and requests
  • Effectively used multiple programs at any given time
  • Communicated any issues or concerns with the services regarding their requests using Email and Microsoft Teams
  • Demonstrated the ability to speak clearly and concisely, understand customer inquiries, and provide helpful responses while working with the services as the customer.

Licensed Insurance Agent/Cycle Retention Specialist

GEICO
11.2017 - 04.2023
  • Trained in multiple lines of insurance that included Auto, Motorcycle, RV, and Boat insurance
  • Proficient in multitasking
  • Exceptional attention to detail
  • Outstanding with complex duties
  • Knowledgeable in all Microsoft Office Programs
  • Great problem-solving skills
  • Customer Service driven by taking inbound and making outbound calls
  • Effectively worked with Supervisor to resolve customer issues and concerns
  • Worked with Claims to assist customers in claims-related questions and concerns
  • Reviewed claims information in EDGE system to answer customer and agent questions
  • Explained the general claims process to help customers understand where they were at in the process
  • Assisted customers regarding notes on Reservation of Rights letters
  • Followed all rules and regulations per state insurance laws to assist customer's needs
  • Worked to resolve customer complaints with the assigned teams.

Freight Receiving Specialist / Packing

ADS
09.2014 - 11.2017
  • Trained and Certified to operate Class 1, 4 & 5 Internal combustion Engine Fork Trucks
  • Responsible for quality-checking all freight received
  • Offload truck trailers and shipping containers
  • Adhere to safety measures
  • Tasked with proper stowage of goods after received.

Warehouse Packing Specialist

Alere Toxicology
10.2013 - 09.2014
  • Picking and packing of orders per pick sheets
  • Packing all items per shipping requirements
  • Loading and unloading of products from containers
  • Placement and storage of products in the warehouse
  • Daily inventory.

Line / Prep Cook

Calypso Bar and Grille
05.2012 - 10.2013
  • Cook food per order received in a fast-paced, tourist-driven environment
  • Prep food for the next day's business
  • Cook and clean per health code requirements.

Office Manager

AlarmSoft
10.2010 - 09.2011
  • Small office network security manager
  • Website manager
  • Telephone technical support
  • Computer building and software installation
  • Customer Billing.

Window Cleaner

Valcourt Building Services
05.2009 - 04.2010
  • Worked as a team to clean windows per safety guidelines
  • Power-washed buildings and sidewalks
  • Maintenance and compliance support.

Line Cook/Security

Sharx Sports Grill
04.2008 - 05.2009
  • As a line cook, worked as a team to cook orders per customer request
  • Maintained a clean kitchen per health guidelines
  • As Security, made sure everyone was of legal age to enter
  • Would escort anyone out who was not following restaurant rules
  • Assisted local police in maintaining a safe environment for customers.

Petty Officer 3rd Class (Aviation Ordnance and Security)

United States Navy
04.2004 - 04.2008
  • As ordnance (AO3) oversaw E-3s and below
  • Insured tasks were done promptly, per instructions
  • Worked as a team to complete builds
  • As Security, patrolled with a partner to ensure the security of the ship and sailors
  • Enforced all rules aboard the ship
  • Maintained skilled knowledge needed for rank increases and job duties
  • Adhered to all policies and instructions.

Education

High School Diploma -

Heber Springs High School, Heber Springs, AR
04.2000

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Client Retention
  • Client Account Management
  • Active Listening
  • Critical Thinking
  • Customer Relations

References

  • Dr. Cory Gerwe, Doctor, EVMS Medical Center - Counseling, 757-406-1744, cgerw001@odu.edu
  • Christina Pena, Team Lead, GEICO Insurance, 757-754-0151, christina.pena@me.com
  • David Bowman, MACM (Retired), 757-642-3482, bigwavehomes757@gmail.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver - DoorDash
12.2023 - Current
Human Resources Specialist (Position Management) - Veterans Administration VISN 16
04.2023 - 12.2023
Licensed Insurance Agent/Cycle Retention Specialist - GEICO
11.2017 - 04.2023
Freight Receiving Specialist / Packing - ADS
09.2014 - 11.2017
Warehouse Packing Specialist - Alere Toxicology
10.2013 - 09.2014
Line / Prep Cook - Calypso Bar and Grille
05.2012 - 10.2013
Office Manager - AlarmSoft
10.2010 - 09.2011
Window Cleaner - Valcourt Building Services
05.2009 - 04.2010
Line Cook/Security - Sharx Sports Grill
04.2008 - 05.2009
Petty Officer 3rd Class (Aviation Ordnance and Security) - United States Navy
04.2004 - 04.2008
Heber Springs High School - High School Diploma,

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William Mezian