Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WILLIAM M FEEHLEY JR

Baltimore,MD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Landscaper

Grass Guys
Baltimore, MD
05.2022 - 08.2024
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Participated in snow removal services during winter months.
  • Cut grass in even lengths with power mowers.

Store Manager

Midas Muffler
Baltimore, MD
11.2021 - 05.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.

Store Manager

National Tire and Battery
Parkville, MD
03.2020 - 11.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.

Service Advisor

Honda of Owings Mills
Owings Mills, MD
10.2018 - 06.2019
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

Automotive Technician

Southern Auto Tech
New Freedom, PA
09.2017 - 02.2018
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Inspected vehicle engines and other components to identify potential issues.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.

Roadside Assistance Technician

AAA Roadside Assistance
Baltimore, MD
12.2015 - 05.2017
  • Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
  • Operated company vehicles in accordance with applicable laws and regulations at all times while on the job.
  • Performed routine maintenance checks on company vehicles such as oil changes, fluid levels checks, tire pressure checks.

Education

York County Fire School
01.2018

Diploma -

Towson High School
Towson, MD

Skills

  • Maintenance & Repair
  • Good Telephone Etiquette
  • Relationship Building
  • Customer Service
  • Dependable and Responsible
  • Supervision and leadership
  • Recordkeeping
  • Problem-Solving
  • Multitasking
  • Networking

Certification

Advanced First Aid, AED, CPR Certified

Timeline

Landscaper

Grass Guys
05.2022 - 08.2024

Store Manager

Midas Muffler
11.2021 - 05.2022

Store Manager

National Tire and Battery
03.2020 - 11.2021

Service Advisor

Honda of Owings Mills
10.2018 - 06.2019

Automotive Technician

Southern Auto Tech
09.2017 - 02.2018

Roadside Assistance Technician

AAA Roadside Assistance
12.2015 - 05.2017

York County Fire School

Diploma -

Towson High School

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WILLIAM M FEEHLEY JR