William-Michael Heath

Installed new equipment and explained operation and routine maintenance protocols to customers

Operated hand tools and power equipment according to company safety procedures

Reviewed technical documentation to complete equipment maintenance and repair

Discussed and recommended service options with customers and explained costs involved

Improved customer satisfaction by providing timely and efficient field service support to clients

Continuously updated technical knowledge through participation in ongoing training programs and industry events

Maintain excellent customer service

Maintain department cleanliness (zoning, sweeping, cleaning paint mixers and tinters)

Work quickly to put up any left over stock on pallets

Be consistent when handling paint orders

Have the knowledge to provide each and every customer with what they need for their project

Utilize company computers to adequately complete large paint sales if necessary

Help generate sales and identify leads

Follow specific company guidelines to properly maintain product placement and product sales

Follow general detailed instructions to complete certain tasks regarding bay service (signage, graphics, products set according to planogram, pricing labels, beam elevations must be correct; down stocking)

Accurately read and understand planograms

Participate and complete resets in a timely manner

Determine when adjustments need to be made regarding bays, planograms, product, etc. on own behalf

Greet customers and assist with excellent customer service if need be

Utilize company phones, computers and programs to complete tasks

Pull and process online orders, maintain inventory

Utilize company computers and systems to fulfill each and every customer’s needs

Provide excellent customer service at front end desks, around sales floor, over the phone and curbside

Engage with customers to effectively build rapport and lasting relationships

Decreased percentages of pull time and customer wait times Consistently organize and handle orders, 20-60 per day depending

Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts

Maintained cleanliness around sales floor, kept shelves stocked and organized

Provided excellent customer service

Daily zoning

Price coordination

Unload trucks in timely manner