WILLIAM MICHAEL WARD
Nashville,TN
Summary
Dynamic project manager with over 5 years of experience in operations and account management, specializing in driving territorial growth and enhancing revenue. Achieved a 15% reduction in expenses through strategic data aggregation and focused project execution. Proven ability to lead teams in delivering exceptional customer service while managing large inventories. Committed to leveraging expertise to contribute to organizational success and surpass company objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Professional Development
University of Tennessee, PMI
Nashville, Tennessee
04.2023 - Current
- Utilized career break to achieve a Bachelor of Science from University of Tennessee.
- Completing final online course, with expected graduation in May 2025.
- Balanced a four-day work week with earning multiple professional certificates.
Management
Terminix
Franklin
08.2021 - 03.2023
- Facilitated territory expansion by employing strategic data aggregation practices within an agile framework, enabling targeted sales campaigns and operational initiatives through effective project management methodologies.
- Collaborated closely with the branch sales team, managing daily operations to drive sustained revenue growth, and align with key performance indicators (KPIs).
- Delivered exceptional customer service by effectively coaching and motivating branch personnel, ensuring alignment with project objectives.
- Designed and implemented initiatives that achieved a 15% reduction in expenses over one fiscal year, utilizing a waterfall approach for structured execution.
- Provided regular project updates to stakeholders, communicating strategy, adjustments, and progress to ensure transparency and alignment with organizational goals.
- Engaged in professional development opportunities to remain current with industry trends and technologies, enhancing project delivery capabilities.
- Maintained comprehensive records of all project documentation, including specifications, change orders, and invoices, to support effective project governance.
- Managed multiple projects with competing deadlines concurrently, utilizing prioritization techniques to ensure timely delivery and successful outcomes.
Platoon Sergeant / Combat Engineer
United States Marine Corps
Memphis
06.2012 - 07.2022
- Oversaw inventory control processes for equipment valued at approximately $5 million, aligning with OKRs to ensure strategic asset management.
- Conducted monthly inventory audits using agile methodologies, achieving a 100% accuracy rate through iterative improvements.
- Mentored Marines to enhance accountability and promote professional development within the platoon, leading initiatives that align with educational standards for promotion in a scrum framework.
- Served as the project leader for deployment-related inventory preparations, utilizing waterfall methodology for structured planning and execution.
- Implemented the Marine Corps Planning Process (MCPP) quarterly to effectively manage and deliver various global projects, ensuring alignment with project objectives and timelines.
Account Manager
Parman Energy Group
Nashville
08.2019 - 08.2021
- Focused on customer-driven solutions to drive company growth through effective project management methodologies, aligning with OKRs for measurable outcomes.
- Utilized Power BI for data aggregation and analytics, enhancing revenue streams while optimizing expenditures through a data-driven approach.
- Executed a six-month initiative employing a waterfall methodology to develop and implement new processes for multi-staged contract signing, ensuring structured progress, and timely delivery.
Operations Manager
Parman Energy Group
Memphis
06.2018 - 08.2019
- Directed a team of 30 personnel in the effective oversight of a large warehouse and its inventory operations.
- Oversaw monthly Profit and Loss (P&L) and Earnings Before Interest, Taxes, and Amortization (EBITA) performance metrics.
- Achieved a 15% reduction in fleet expenses through precise data collection and analysis.
- Maintained a year-over-year growth rate of 10%, culminating in $2 million in gross profit.
Education
Bachelor of Science - Business Management
University of Tennessee
Martin, USA05-2025
Skills
- Team management
- Workforce training
- Feasibility analysis
- Systems implementation
- Project development
- Work flow planning
- Project tracking
- Project regulations
- Expense reports
- Stakeholder communications
- Productivity improvement
- Project development and lifecycle
- Cross-functional coordination
- Project scope
- Vendor management
- Agile project management
- Scrum mastery
Certification
- Google Project Management, January 2025
- PMP (Currently Enrolled)
- ISC^2 C+, January 2025
- CompTia Security+ (Currently Enrolled)
Accomplishments
- Meritorious Mass Recipient, 2014/2016/2017/2019,2020,2021
- Sergeants Course Graduate, 2020
- Corporals Course Graduate, 2018
References
References available upon request.
Timeline
Professional Development
University of Tennessee, PMI
04.2023 - Current
Management
Terminix
08.2021 - 03.2023
Account Manager
Parman Energy Group
08.2019 - 08.2021
Operations Manager
Parman Energy Group
06.2018 - 08.2019
Platoon Sergeant / Combat Engineer
United States Marine Corps
06.2012 - 07.2022
Bachelor of Science - Business Management
University of Tennessee
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