William Micke
Savannah,Georgia
Summary
I am a motivated and professional person with excellent customer service ability who excels at getting tasks done. I work equally well as a team leader or as a team member. I have fifteen years of experience in medical care which has instilled in me a willingness to take the extra step to ensure quality patient-care outcomes.
Overview
22
22
years of professional experience
Work History
Telephone Support Technician
Call Center Solutions
Savannah, Georgia
10.2007 - 03.2020
- Responded to and routed an average of fifty phone calls per day for wide varieties of firms.
- Answered support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Personal business, successfully operated for twelve years.
Lead Radiologic Technologist
Southcoast Medical Group
Savannah, GA
05.2003 - 06.2006
- Handled private and confidential information in compliance with HIPPA.
- Welcomed patients and tried to make procedures as pleasant as possible through use of discretion and personal support.
- Reviewed physicians' orders to determine medical imaging.
Registered Radiologic Technologist
NCH Healthcare System
Naples, Florida
01.1993 - 05.1999
- Fostered excellent patient care experience for practice customers.
- Reviewed physicians' orders to determine imaging needs.
- Handled private and confidential information in compliance with HIPPA.
Education
Undergraduate Degree - Medical Billing & Coding
DeVry University
New York, NY10.2022
Associate of Science - Radiologic Technology
Armstrong Atlantic State University
Savannah, Georgia06.1992
Skills
- Pleasant Customer Service
- Billing and Coding Knowledge
- CPT, ICD-10-CM & PCS
- Health Information Applications
- Proficient with Microsoft Office
- Proficient typist at 50 wpm
Timeline
Telephone Support Technician
Call Center Solutions
10.2007 - 03.2020
Lead Radiologic Technologist
Southcoast Medical Group
05.2003 - 06.2006
Registered Radiologic Technologist
NCH Healthcare System
01.1993 - 05.1999
Undergraduate Degree - Medical Billing & Coding
DeVry University
Associate of Science - Radiologic Technology
Armstrong Atlantic State University
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