Summary
Overview
Work History
Education
Certification
Timeline
WILLIAM MIELING

WILLIAM MIELING

Los Angeles,CA

Summary

Strong technical aptitude and the ability to work cross-functionally with various teams, ensuring seamless execution of marketing initiatives and campaigns. Someone who excels in project management, optimizing workflows, and implementing processes to increase efficiency and effectiveness.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Marketing Operations Manager

Apple
05.2022 - 04.2023
  • Leveraged expertise in enterprise work management solutions to facilitate internal team collaboration, enabling strategic prioritization, streamlined Operations, Audience and UAT DRI project assignment, and accelerated project completion at scale.
  • Led cross-functional email project briefing syncs, effectively communicating key project requirements and capabilities to stakeholders and ensuring alignment across teams, resulting in streamlined project execution and successful delivery.
  • As a PM across all LOBs, I streamlined processes and managed complex projects, digesting engineer requirements and translating them into marketing speak to ensure there were no roadblocks and that UAT had all the necessary information.
  • Coordinated the end-to-end email development process for multiple Apple departments, working closely with engineering, production, audience, and UAT teams to ensure all dependencies were met.
  • Developed weekly reports to identify and troubleshoot campaign delays, which resulted in a 5-10% decrease in reported delays with each recurring report.
  • Led the maintenance of the internal Growth Marketing Calendar, overseeing over 200 email campaigns and up to 1000 geos, while assigning support for production, audience, and UAT teams to ensure successful launches.

Associate Marketing Operations Manager

Paramount
06.2020 - 03.2022
  • Led and owned weekly execution meetings as main point of contact for multiple departments to facilitate communication and update marquee planning, resulting in more robust approach to scheduling.
  • Collaborated closely with the Product Marketing team to analyze customer acquisition and purchase funnels using Adobe Analytics, implementing new features and improvements to simplify the customer journey resulting in increased conversion rates.
  • Led creation of dozens of campaign-driven Upsell pages for desktop, mobile, and OTT devices, resulting in 20% increase in month-over-month impressions and more engaging user experience.
  • Curated and prioritized share of voice (SOV) across various Pause Ad campaigns in Google Ad Manager, generating millions of impressions and steadily growing click-through-rate each month.

Content Operations Associate

CBS Interactive
09.2018 - 06.2020
  • Created and published high-quality marquees for domestic and international OTT devices, desktop, and apps in a timely and accurate manner
  • Managed the publication of marquees for over 300,000 devices on 18 different platforms, demonstrating strong attention to detail and efficiency
  • Collaborated with cross-functional teams in different locations and enhanced communication skills to ensure smooth execution of marquee planning and publishing processes

Education

Bachelor of Science degree - Economics

Loyola Marymount University
05.2018

Certification

CSM© - Certified Scrum Master

CAPM© - Certified Associate in Project Management (In Progress)

  • Expert experience with Computer Management Systems
  • Expert experience with Marketing Automation platforms
  • Proficient experience with Google Ad Manager
  • Proficient experience with Asana, JIRA & Quip
  • Proficient experience with Adobe Analytics

Timeline

Senior Marketing Operations Manager - Apple
05.2022 - 04.2023
Associate Marketing Operations Manager - Paramount
06.2020 - 03.2022
Content Operations Associate - CBS Interactive
09.2018 - 06.2020
Loyola Marymount University - Bachelor of Science degree, Economics
WILLIAM MIELING