Summary
Overview
Work History
Education
Skills
Professional Certifications
Personal Information - Clearance
Timeline
Generic

William Miller

Aurora,CO

Summary

Strategic Multi-INT analysis professional with extensive customer support management experience, uniting technical analysis capabilities with client relationship expertise. Recognized for implementing data-driven solutions that balance operational efficiency with service excellence. Proven ability to lead cross-functional initiatives while maintaining composure and focus in rapidly changing situations.

Overview

44
44
years of professional experience

Work History

Factory Training, Ops & Engineering Support Lead

CACI International
01.2013 - Current
  • Direct operational integration of FADE Application Suite across National Agencies and DoD, enhancing multi-agency intelligence capabilities.
  • Orchestrate 150+ annual training events reaching 2,000+ intelligence professionals yearly.
  • Manage 15-20 personnel across multiple CLINs, supporting 50,000+ monthly users.
  • Lead Help Desk operations spanning three networks, processing 450+ monthly support requests.
  • Designed, developed and maintained FADE Academy, recognized by Government leadership as the 'Gold Standard' for integrated training platforms.
  • Integrate operational perspective into Agile development, greatly reducing time from deployment to the deployment of critical software.

FADE Subject Matter Expert

CACI International
01.2008 - 01.2013
  • Deployed multiple times to Iraq and Afghanistan in direct support of Global War on Terrorism operations, maintaining mission-critical intelligence capabilities in high-risk environments
  • Orchestrated installation and comprehensive training of FADE Application Suite across multiple forward operating bases
  • Delivered actionable multi-intelligence fusion products combining geospatial and temporal analysis to national security decision-makers and theater commanders as Senior Fusion Analyst and System Engineer
  • Pioneered advanced visualization tools and analytical methodologies for complex pattern-of-life datasets, significantly enhancing target development processes

Principal Engineer, DOME

GENERAL DYNAMICS
10.2004 - 01.2008
  • Managed real-time intelligence operations supporting 3 major theaters, ensuring seamless information flow to tactical/strategic leadership.
  • Optimized mission-critical resources across 5 collection platforms, evaluating complex tasking requirements.
  • Provided technical consultation to intelligence teams while maintaining situational awareness across all intelligence collection disciplines.
  • Implemented new analytical workflows that reduced processing time for time-sensitive intelligence.

Military Service

USMC
12.1981 - 09.2004

2621: Manual Morse Operator

2622: HFDF Operator

2629: Multi-INT Analyst

2691: Operations Chief & Senior Enlisted Advisor

9962: Parachutist

Education

Bachelor of Science - Computer Information Systems

University of Maryland – University College
College Park, MD

Skills

  • Intelligence software applications
  • Training program development
  • Help desk management
  • Crisis response coordination
  • Operational integration
  • Help desk operations
  • Agile development integration
  • Real-time intelligence operations
  • Analytical workflow implementation
  • Curriculum design and delivery
  • Customer service
  • Multitasking
  • Decision-making

Professional Certifications

SIX Sigma

National Cryptologic School (NCS) CK155/CK255 Instructor

Personal Information - Clearance

TOP SECRET SSBI - CI Poly

Timeline

Factory Training, Ops & Engineering Support Lead

CACI International
01.2013 - Current

FADE Subject Matter Expert

CACI International
01.2008 - 01.2013

Principal Engineer, DOME

GENERAL DYNAMICS
10.2004 - 01.2008

Military Service

USMC
12.1981 - 09.2004

Bachelor of Science - Computer Information Systems

University of Maryland – University College