William Miller, CPSM, C.P.M.

• Oversee technology contracts post execution while ensuring maximum compliance with contractual terms and conditions. Steer all facets of IT vendor relationship management for $250M+ in annual spending, including external vendors and internal employees. Lead procure to pay process for end-user computing software, hardware and maintenance renewals. Drive cost-saving initiatives by designing a tool to analyze data for the last 3 to 4 years. Gain approval of operating expense budget from the executive committee by preparing an accurate budget while compiling and standardizing a high volume of data for multiple products and cost centers within three months.
• Developed, forecasted and managed an annual $250M budget for technology software and hardware, validated operational requirements, analyzed variance reports and implemented action plans to minimize budget deviations.
• Oversaw master data reporting for technology vendors in collaboration with IT leadership to maintain strict adherence to contractors’ progress and contractual obligations.
• Recognized as Subject Matter Expert for hands-on IT leadership on technology contracts.
• Increased work productivity and accuracy and removed redundancy by building a centralized mailbox for vendor communication, structuring a tracking mechanism for the contracts and designing a repository with required data fields.
• Improved operational efficiency by monitoring ongoing progress, identifying areas of improvement and delivering remedial action plans in coordination with all internal stakeholders.

Designed cost-saving strategies related to bidding, contract renegotiation and supplier development. Made well-informed purchasing decisions based on regional considerations, market conditions, labor union considerations, safety and performance of suppliers and rates in collaboration with internal customers.

• Spearheaded sourcing and contract negotiation of over $300M annual spend of premium operations services and equipment, including auto ramps, intermodal lift equipment and third-party services.
• Managed an enterprise asset management system, having intermodal product management contractors across the country while managing hourly rates and providing system access to suppliers.
• Conducted a 17-location competitive bid first time in the history of the railroad for a diverse range of service providers and made data-driven recommendations based on detailed data analysis.

• Provided category management guidance for over $250M in enterprise software agreements, software maintenance, cyber security solution sourcing, data center infrastructure, IT professional services, hardware sourcing strategies, audiovisual solutions, print services, third-party maintenance agreements and telecom carrier and equipment agreements. Facilitated executive leadership on sourcing best practices and trends, leading-edge technology solutions, benchmarking efforts and total cost of ownership control.
• Initiated weekly status meetings and developed open line communications between supply and technology to discuss ongoing progress, share best practices and achieve common goals.
• Led multimillion-dollar sourcing engagements while partnering with IT from RFX, cost analysis, contract negotiation, development and closing.
• Served as an Officer (Treasurer) for the “BRIDGES” LGBT employee resource group for three years.
• Deployed a new purchasing system in collaboration with the project team for change management and implementation.

• Steered strategic vendor relationships management in the group protection line of business. Oversaw the centralization of all contracts into an integrated tool and drafted supplier SLAs. Sourced and negotiated contract provisions, rates and fees for initial agreements and ongoing contract changes, amendments and renewals.
• Established suppliers management functions, headed team members for broker performance and collaborated with the customer engagement leadership team while reporting to the VP.
• Selected to attend discovering leadership (a yearlong program) as a part of 20 team members to improve leadership capabilities, emotional intelligence and leadership collaboration.

• Prepared and executed RFXs for software and services, such as CRM, HR Services, Travel/pCards and IT Services. Oversaw supplier products and performance assessments throughout the organization.
• Saved $1.2M on commodities by leading all aspects of strategic sourcing from RFX to contract while implementing a seven-step sourcing process and collaborating with team members and suppliers.

• Headed indirect procurement initiatives, supplier relationship management and procurement operations for five business units as well as supervised staff in the US, UK and Australia while reporting to SVP, CPO and VP of Global Process Organization. Implemented purchasing card program, including strategy, system implementation, policy development and ongoing improvement initiatives.
• Managed savings by leading the transformation of end-to-end sourcing process through deploying a category and supplier management model.
• Streamlined global sourcing initiatives through procurement process improvement program and pertinent technology deployment.
• Optimized spend under management by 10% through leading global policy review and procurement policies development.
• Executed commodity strategies and managed suppliers over $100M in spend categories, such as travel, employee reimbursement expenses, hardware, software and wireless telecom carriers.