Summary
Overview
Work History
Education
Skills
Timeline
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William Mitchell

Lake Havasu City,AZ

Summary

Adept at leading teams and streamlining operations, I significantly increased client referrals by delivering projects under budget and ahead of schedule. Skilled in technical troubleshooting and fostering positive client relationships, my proactive approach and problem-solving abilities ensure high-quality service delivery and customer satisfaction. Well-qualified Service Manager/Technician with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Service Manager/Technician

Bailers Equipment Repair
09.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Traveled 50,000 miles a year maintaining a perfect driving record and work vehicle

Real Estate Agent

Havasu Realty
02.2018 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

Handyman

Mitchells LLC
06.2020 - 01.2023
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.

Education

HVAC Program -

Mohave Community College
Lake Havasu City, AZ

Business Administration -

Mohave Community College
Lake Havasu City, AZ

Architectural Certified Draftsman
Lake Havasu City, AZ

Real Estate License
Gilbert, AZ

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Documentation And Reporting
  • Service Scheduling
  • Technical Troubleshooting
  • Preventive Maintenance

Timeline

Service Manager/Technician

Bailers Equipment Repair
09.2021 - Current

Handyman

Mitchells LLC
06.2020 - 01.2023

Real Estate Agent

Havasu Realty
02.2018 - Current

HVAC Program -

Mohave Community College

Business Administration -

Mohave Community College

Architectural Certified Draftsman

Real Estate License

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William Mitchell