William Monette
Los Angeles,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assisted General Manager Full
The Butcher The Baker The Cappuccino Maker
01.2020 - Current
- Training, appointing, and mentoring new staff members
- Scheduling shifts and assigning tables to waitstaff
- Professionally addressing customer inquiries and resolving grievances
- Accurately and promptly managing payroll activities
- Sales forecasting based on guest counts or covers
- Monitored food quality and quality of service
- Submitted orders for spirits and paper goods
- Staff meetings, evaluations and promotions
- Special events coordinator for large parties, celebrity clientele, and film production.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
General Manager Fine
Sea Bar
01.2008 - 01.2019
- Hire, train, and supervise restaurant staff, including servers, chefs, cooks, and support
- Monitored inventory levels, order supplies, and managed vendor relationships
- Monitored sales and food cost to ensure percentages held up to company standards
- Maintained proper financial management
- Marketing and Promotional strategies
- Coaching, mentoring, selection, and training
- Food, paper, spirits, and cleaning supply ordering.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members
- Cultivated a great relationships with new and returning guests
General Manager Fast
Rumbi Island Restaurant
01.2005 - 01.2008
- Top performer for sales and food cost throughout the company
- Cross trained as a kitchen manager and line cook
- Food and line tester to ensure excellent food quality
- Trained Future General Manager
- Coaching, mentoring, and hiring of all staff
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Westchester High School
Westchester, CASkills
- Employee Scheduling
- Market Growth
- Risk Management
- Total Quality Management
- Profit and Loss Accountability
- Program Development
- Safety Assurance
- Restaurant POS Systems
- Vendor Negotiations
- Staff Development
- Market Analysis
- Profit and Loss
- Staff Training
- Labor Cost Controls
- Proficient in Microsoft Suite
Certification
Manager ServSafe Certified
A.B.C Alcohol Certified
Timeline
Assisted General Manager Full
The Butcher The Baker The Cappuccino Maker
01.2020 - Current
General Manager Fine
Sea Bar
01.2008 - 01.2019
General Manager Fast
Rumbi Island Restaurant
01.2005 - 01.2008
High School Diploma -
Westchester High School
Similar Profiles
Michelle De LeonMichelle De Leon
Server at The Butcher, The Baker, The Cappuccino MakerServer at The Butcher, The Baker, The Cappuccino Maker
Ellee Barnes 5/2/2005Ellee Barnes 5/2/2005
Front of House Hospitality at Butcher Baker Candlestick MakerFront of House Hospitality at Butcher Baker Candlestick Maker
Emily KraftEmily Kraft
Shift Lead at Food Fix Butcher and BakerShift Lead at Food Fix Butcher and Baker