Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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William Monk

Suitland,USA

Summary

Highly experienced behavioral health professional with over 25 years of experience in program management. Also, can adapt to multiple leadership roles within a non-profit/behavioral health work environment. Has the capacity to manage and ensure quality delivery of services to clients with mental health issues including substance abuse. Possess exceptional skills in conflict resolution, critical thinking, and crisis management and can function independently and as a team member in a range of settings. Additional skills include effective written and oral-communication skills.

Overview

23
23
years of professional experience

Work History

Treatment Foster Care Manager

Thrive Behavioral Health and Wellness, Inc.
04.2019 - Current
  • Verbally communicates effectively with individuals, staff, and outside agencies in order to maintain efficiency operation of agency business
  • Demonstrates written skills to adequately perform all required
  • Uses discretion and independent judgment
  • Demonstrates ability to set goals, assign priorities, anticipate problems, establish limits, and achieve results
  • Participates as a team member in supervisor, staff and team meetings
  • Reports to work, meetings and appointments in a punctual manner prepared to work
  • Develops and oversees the operational strategies for the foster care program and services
  • Directs and coordinates the activities of the department or division for which he/she is delegated, thereby ensuring attainment of goals, objectives, and regulatory compliance
  • Implements organizational policy and procedures including the development of appropriate quality assurance programs and monitor quality control for all operational functions
  • Oversee recruitment, hiring/verification, training and supervision of Foster Care staff, management of Case coordinators; Foster Family development, and contracted service provide feedback, evaluation, motivation and direction to staff, ensures overall implementation of program
  • Provide direction and consultation with the foster
  • Reviews assigned programs to ensure compliance with state licensing and contract standards of regulating/accrediting
  • Ensures that staff and foster parents document services provided to children appropriately and in a timely manner
  • Conduct referrals/placement and staff meetings, communicates with staff on an ongoing
  • Responsible for timely completion of assignments and adapts to changing workloads to include work in evenings, weekends and holidays, as Supervise, facilitate and participate, as needed, in the assessment and admission process
  • Supervises and monitors delivery of services to every child at least twice monthly; acts as a child/family advocate
  • Monitors foster homes and vehicles for regulatory compliance on an ongoing basis; completes annual reevaluation and report
  • Intervenes in crisis situations, as needed
  • Participates, assists, and provides pre-service and in-service training; ensures training or resource families
  • Participates in monthly foster parent support
  • Participates in on-call as needed
  • Prepare and maintain reports, as required
  • Monitors childcare to ensure adherence with best practices and industry standards
  • Promotes cooperation and team effectiveness by working effectively with others towards a common goal; establishes and sustains a positive impact on people
  • Demonstrate flexibility and adaptability by adjusting style or schedule as situations change
  • Performs work assignments with minimum need for supervision and guidance
  • Shows initiative, interest and motivation by originating actions and actively influences events
  • Schedules and uses time efficiently

Community Support Worker

PSI Family Services, Inc.
01.2018 - 04.2021
  • Performs medically necessary community support, care coordination; therapeutic and skill building activities identified in the client treatment/care plan that’s developed and implemented
  • Guides and supports clients in the development of skills and strategies for addressing personal situations and to help them manage through them
  • Supports clients in achieving recovery and building resilience
  • Documents and maintains confidential treatment records and reports within a timely manner, within 24 hours of service delivery
  • Collaborates with staff and external resources that will support the client to perform clinical assessments and develop treatment plans
  • Supports clients individually and in group sessions to assist in overcoming dependencies, adjusting to life, and making changes through skill development
  • Acts as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations
  • Meets with families, probation officers, police and other interested parties in order to exchange necessary information during the treatment process
  • Supports family members to assist them in understanding and supporting clients or patients
  • Refers patients, clients or family members to community resources or to specialists as necessary
  • Evaluates the effectiveness of services and clients’ progress in resolving identified problems and moving towards defined objectives
  • Adheres to all federal, local laws and standards that govern the delivery of behavioral health services and adheres to PSI Compliance Plan and statement of professional conduct.

Transitional Services Coordinator

Contemporary Family Services
11.2015 - 04.2019
  • Ensures daily operation by conveying clear treatment philosophy through effective meetings, trainings, oral and written communication and the implementation of procedures and standards
  • Facilitated admission and discharge mental health services with Department of Behavioral Health and its licensed Providers
  • Facilitated weekly providers meeting with the Department of Behavioral Health Department of Developmental Disability to ensure transition goals are being met
  • Coordinated the information from appropriate sources to aid in mental health assessments, referrals for treatment and housing placement decisions
  • Conduct mental health screenings and assessments, including reviewing diagnostic assessments to ensure appropriate placement into the Transitional Housing Program
  • Provided crisis intervention to participants to mediate problems and ensure successful placements
  • Made referrals to community-based service providers as needed for consumers
  • Collaborate with other program coordinators, case managers and mental health professionals, from DBH, probation services, and other service providers to coordinate and provide comprehensive mental health services to consumers
  • Collaborated with case managers and the consumers to develop individual treatment plans which would identify and document service outcomes for consumers who are receiving mental health and housing services.

Core Service QA Specialists

Careco Mental Health, Inc.
01.2015 - 10.2015
  • Ensured that residential audit procedures are properly carried out and assigned work schedules are maintained
  • Ensure overall quality delivery by conducting and evaluating various compliance audits for SRRs and Core Service delivery
  • Resolved major quality problems at the SRRs facilities as required
  • Coach and instructed SRR staff in recommended quality control testing, equipment sanitation and general sanitation and housekeeping practices; and confirm that these procedures are being maintained
  • Consult with QA team on ways to provide better operational procedures to improve overall compliance in SRRs and Core Service Agency
  • Function as a knowledgeable expert for quality improvement activities, educating staff and department of the quality measures and the Quality process
  • Assist in responding to external request for MHRS/SRR’s Corrective Action Plans
  • Attend QI & CC Committee meetings
  • Assist in investigation and follow up of consumer complaints as assigned
  • Make appropriate recommendations and set timetable for improvement and corrections
  • Prepare SRR evaluation reports and submit them to QA Director
  • Assist in development of special department projects and work in conjunction with Residential Director, Director and quality assurance team
  • Assist in training and preparing new employees for residential positions
  • Conduct monthly audits of electronic files using Credible
  • Oversee all aspects of the relicensing process of the (SRR) Supportive Rehabilitation Residence
  • Supervised Residential Counselors in carrying out daily duties.

Coordinator of Transitional Services

Careco Mental Health, Inc.
08.2014 - 01.2015
  • Facilitated access to mental health services and screen referrals for admission appropriateness
  • Gathered information from appropriate sources to aid in mental health assessments, referrals for treatment and housing placement decisions
  • Conduct mental health screenings and assessments, including reviewing diagnostic assessments to ensure appropriate placement for the Transitional Housing Program
  • Provided crisis intervention to participants to mediate problems and ensure successful placements
  • Coordinated with case managers and community support workers for developing & implementing multi-systemic treatment teams to include each consumer and stakeholders
  • Facilitated referrals for individual therapy and AA/NA groups on a case by case basis
  • Made referrals to community-based services as needed for consumers
  • Collaborate with program coordinator, case managers and mental health professionals, from DBH, probation services, and other service providers in order to coordinate and provide comprehensive mental health services to consumers
  • Collaborated with case managers and the consumers to develop individual treatment plans which will identify and document service outcomes for consumers who are receiving housing services
  • Provided regular case consultations with case managers when needed
  • Participated in and sometimes take a lead role in case staffing team treatment meetings and disseminate meeting information to attendees
  • Provide on-call backup on a rotating basis
  • Monitor goal-directed, comprehensive treatment plans for each consumer to ensure goal attainment
  • Maintained record keeping and case notes for consumer files
  • Wrote unusual incidents reports coordinated the submission process
  • Complete contact and progress notes in the ICAN system
  • Adherence to required budget guideline by monitoring program expenditures
  • Ensured adequate staffing for the program and set schedules for all program staff
  • Maintained program compliance with Department of Behavioral Health and federal rules, guidelines, codes, and laws.

Manager of Programs

For Youth Enterprise, Inc.
04.2002 - 12.2013
  • Maintained a consistent therapeutic program by conveying clear treatment philosophy through effective meetings, trainings, oral and written communication and the implementation of procedures and standards
  • Coordinated treatment meetings with the interdisciplinary team for dual diagnosed youth
  • Maintained program compliance with applicable local, state, and federal rules, guidelines, codes, and laws
  • Oversaw the professional delivery of clinical services to male population of 40 between the ages of 16-22
  • This included a range of emotional, social, and psychological, exceptionalities
  • Developed proposals designed to access public and private funding
  • Final decision maker for the hiring and termination of staff
  • Coordinated annual contract renewal/audits and budgetary processes
  • Facilitated meetings with licensing coordinators
  • Coordinated and facilitated life skill programs for clients
  • Coordinated and facilitated reunification and 6 months wrap-around Program to client and family
  • Served as the trainer of trainer in crisis prevention/ therapeutic restraint
  • Coordinated the admission and discharge of residence
  • Engaged in marketing services and identifying potential clients
  • Facilitated quarterly staffing meeting with treatment team
  • Coordinated crisis intervention and de-escalation with clients.

Behavioral Specialist

The National Center for Children and Family
03.2001 - 04.2002
  • Provided ongoing annual training to treatment foster care parents
  • Assisted with the recruitment of foster parents
  • Served as intermediary between child and foster parent
  • Developed independent living workshop for all youth assigned to the program
  • Organized the annual Foster Parent Appreciation Program
  • Provided behavioral intervention and case management to youth with behavioral and adjustment issues in the foster-care program and school
  • Provided crisis intervention to youth in the DJJ group and youth in the treatment foster-care program
  • Provided 24 hour on-call crisis intervention consultation to foster parents and Clinical Staff
  • Conducted in-home monitoring and supervision
  • Participated in quarterly treatment meeting and school meetings and IEP process
  • Served as parent surrogate in IEP meetings.

Assistant Director

The National Center for Children and Family
03.2001 - 03.1997
  • Provided oversight for a twenty-bed facility
  • Analyzed quality assurance indicators and unusual occurrences
  • Provided required annual training to staff, that included therapeutic restraints and victimization
  • Participated in overall program design and evaluation and assisted the director with resource development
  • Oversaw case records and maintained 100% census/intake and coordinated admissions and discharges
  • Coordinated life skills training for clients
  • Provided oversight of the physical plant
  • Provided case-management to residents in the program with SED and other exceptionalities
  • Managed all staff working directly in the residential facility
  • Coordinated annual contract renewal/audits and budgetary processes
  • Facilitated meetings with licensing coordinators
  • Coordinated and facilitated life skill programs for clients
  • Coordinated and facilitated reunification and 6 months wrap-around Program to client and family
  • Served as the trainer of trainer in crisis prevention/ therapeutic restraint
  • Coordinated the admission and discharge of residence
  • Engaged in marketing services and identifying potential clients
  • Facilitated quarterly staffing meeting with treatment team
  • Coordinated crisis intervention and de-escalation with clients.

Education

Master in Psychology -

North Central University

Bachelors of Science -

South Eastern University

Master of Science - Mental Health Counseling

University of The Cumberlands
Williamsburg, KY
05.2025

Skills

  • Business Development
  • Workforce Management
  • Strategic Planning
  • Policy Implementation
  • Operations Management
  • Staff Development
  • Performance Management
  • Contract Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Performance Evaluations

Personal Information

Citizenship: USA

Timeline

Treatment Foster Care Manager

Thrive Behavioral Health and Wellness, Inc.
04.2019 - Current

Community Support Worker

PSI Family Services, Inc.
01.2018 - 04.2021

Transitional Services Coordinator

Contemporary Family Services
11.2015 - 04.2019

Core Service QA Specialists

Careco Mental Health, Inc.
01.2015 - 10.2015

Coordinator of Transitional Services

Careco Mental Health, Inc.
08.2014 - 01.2015

Manager of Programs

For Youth Enterprise, Inc.
04.2002 - 12.2013

Behavioral Specialist

The National Center for Children and Family
03.2001 - 04.2002

Assistant Director

The National Center for Children and Family
03.2001 - 03.1997

Master in Psychology -

North Central University

Bachelors of Science -

South Eastern University

Master of Science - Mental Health Counseling

University of The Cumberlands

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William Monk