Summary
Overview
Work History
Education
Additional Activities
Timeline
Generic
William Montalto

William Montalto

Medina,OH

Summary

Accomplished business leader with expertise in building and leading effective strategies for complex projects. Proficient in retail operations, data analytics, end-to-end project and program management, including requirements gathering, change management, logistics, risk and issue resolution, budget administration, and deliverables. Skilled in managing file operations, distribution operations, overseeing multiple warehouses with hundreds of employees and hundreds of millions of dollars in inventory.

Overview

23
23
years of professional experience

Work History

Director of Store Operations Innovation & Transformation

Signet Jewelers
01.2013 - 05.2025
  • In current position, I am responsible for developing business-specific strategies focused on delivering revenue through revenue growth, cost reduction, and continuous improvement initiatives. This role is also responsible for Field Operations and provides guidance for all store construction activities in the field (new store openings, major projects, and store closures) and supports logistics and execution of such to ensure deadlines are met and interruptions for team members and guests are minimal.
  • In November 2023 I assumed additional responsibilities including, leading Store Operations Insights and Analytics Team, assessing key analytics projects identified by Store Operations to drive growth (working with Enterprise Analytics Team to develop scope and potentially move to planning and implementation) and leading strategic partnerships between Signet and St. Jude Children’s Research Hospital and Canada Children’s Hospital Foundation (CCHF) charitable giving programs.
  • Achieved $6MM incremental revenue annually for Signet by leading cross functional team, in collaboration with, Jewelry Services to re-launch Repair Bands to Kay and Jared.
  • Delivered $7MM cost savings in FY23 by creating new visibility to store driven costs across cross-functional GL items throughout the organization. Areas of focus include, but not limited to, discounting merchandise/repair margins, out of policy returns, and store supplies.
  • June 2022 selected by the Signet Senior Leadership Team to join our Board of Directors for a virtual session to recognize my leadership and my contributions. Discussion topics included, but not limited to, macroeconomic conditions, company culture, Inspiring Brilliance strategy, and company competitive advantages.
  • Led the creation, governance, and execution of Visual Dynamic Dashboard Reporting via Tableau reporting tool. This initiative gives field leadership (and select SSC Leadership) easily accessible, time series reporting for all Store Operations business deliverables in addition to eliminating manual excel reports.
  • Led cross functional team that included Store Operations, HR, and Legal to launch The Signet Wage Tool. This tool is used for all field positions and is intended to determine wage rates and maintain consistent pay among store-level selling positions at Jared, Kay, Zales, and D&SC based on relevant experience while providing for location differentials.
  • Led cross functional team to address lengthy merchandise reticketing process (2-4 weeks) by leveraging DC merchandise sorter technology. This significantly reduces ticket transit time, nonproductive inventory, and freights spend (up to $113K annually).

Director of Innovation, Project Management Office

Signet Jewelers
01.2018 - 01.2021
  • Fulfilled critical role orchestrating and executing projects across all brands and areas of operations, capturing substantial improvements in financial performance, customer experience, employee engagement, efficiency, and productivity. Effectively lead two direct reports with accountability for coaching, professional development, and continuous improvement in team capabilities.
  • In 2020, achieved outstanding results leading Finance and Strategic Sourcing Teams to deliver approximately $200MM in savings for FY21.
  • Created strategic plan, including project team, to prioritize and lead multiyear, multi banner, long term field compensation initiatives.
  • Led Jared appraisal project to increase base business revenue for Jared and potentially expand to Zales and Kay. Initial incremental revenue projection-$5MM.
  • Developed a framework of Legal, Human Resources, and Store Operations policies to successfully launch a Work from Home program during the COVID-19 pandemic, enabling virtual jewelry consultations conducted by field team members.

Director of Akron Distribution Operations

Signet Jewelers
01.2014 - 01.2018
  • Led vision, strategy, and execution for all facets of logistics and distribution, with a scope of responsibility that encompassed operating budgets, merchandise processing plans, inbound and outbound operations, store inventory replenishment, inventory control strategies, quality assurance, and performance improvement programs. Supervised six direct report managers, including two directors, and 300+ distribution center employees while reporting to the Vice President of Distribution and Logistics.
  • Planned and administered a $15MM budget and accountability for the flow of $1B in merchandise annually.
  • Credited with developing and launching hiring strategy for 150 incremental team members, 10 supervisors and 3 exempt leaders. This led to the redevelopment of a second shift department to manage distribution center operations.
  • Analyzed and re-defined all distribution capacities to improve labor planning/staffing, scheduling, and capacity utilization which yielded a service level improvement of 15.1% improvement over previous year.
  • Achieved consistent YOY improvement in overall DC service levels and 6.5% YOY improvement in Merchandise Processing Departments.
  • Conducted labor analysis for the Receiving Department and by redeploying labor achieved a 25% service level improvement from September through January.
  • Improved nonproductive inventory by $9.7MM, 24% YOY and credited with improving scrap merchandise budget by 6% YOY and 15% below plan ($5MM reduction).

Director of Supply Warehouse Operations and E-commerce Fulfillment

Signet Jewelers
01.2013 - 01.2014
  • Served as the Director of Warehouse Operations and E-commerce Fulfillment, administering budgets and operations for the supply warehouse consisting of a 50-person team.
  • Leadership over postage budget of $9 million, $3 million in supply inventory, $140 million + ecommerce fulfillment and mailing 15 million+ credit card statements, credit letters, and in-house credit cards.
  • Successfully took on responsibility of vendor relationships and oversight of all ecommerce fulfillment achieving 99% SLA adherence on customer shipments of 520K+ units.

Assest Protection Leader

Additional Experience
01.2002 - 04.2013
  • Single and multi-unit leadership, including district and regional level positions with The Home Depot, Sears, and Old Navy, and Charlotte Russe. Areas of responsibility include asset protection/loss prevention, data analysis, store audit, store operations, P&L management, and warehouse operations.

Education

Bachelor of Arts - Organizational Management

Malone University
Canton, OH
05-2022

Associate of Arts - Business Management and Marketing

University of Akron
Akron, OH
05-1997

Additional Activities

Montville Township, Ohio Zoning Department Board Member, Zoning Board of Appeals

Timeline

Director of Innovation, Project Management Office

Signet Jewelers
01.2018 - 01.2021

Director of Akron Distribution Operations

Signet Jewelers
01.2014 - 01.2018

Director of Store Operations Innovation & Transformation

Signet Jewelers
01.2013 - 05.2025

Director of Supply Warehouse Operations and E-commerce Fulfillment

Signet Jewelers
01.2013 - 01.2014

Assest Protection Leader

Additional Experience
01.2002 - 04.2013

Bachelor of Arts - Organizational Management

Malone University

Associate of Arts - Business Management and Marketing

University of Akron

Similar Profiles

CREATE PROFILE