William Moore IV
Kansas City,MO
Summary
Proactive Shift Leader with extensive experience in training new employees, delegating tasks, and maintaining facility order. Skilled in improving staff communication, managing appeals and grievances, and ensuring regulatory compliance. Bringing strong leadership, problem-solving abilities, and a drive for continuous improvement to advance career opportunities.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Leader
Jackson County Family Court
12.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained order in the facility by addressing resident behavioral issues promptly and effectively.
- Improved staff communication through daily shift briefings and updates on residents behavior and facility needs.
Appeals and Grievances Coordinator
Centene
02.2022 - 11.2022
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Submitted verbal and written notification to members and providers.
- Provided outreach for additional information for appeals and grievances.
Train Conductor
Union Pacific
02.2018 - 04.2022
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
City Carrier Assistant
United States Post Office
07.2021 - 02.2022
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Site Director
Healthcare IT Leaders
12.2020 - 06.2021
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Senior Lab Coordinator
Altasciences
12.2018 - 04.2020
- Managed inventory of laboratory supplies, ensuring availability of necessary materials for experiments and research.
- Increased collaboration between team members through regular meetings and open communication channels, fostering a positive work environment.
- Improved laboratory efficiency by streamlining processes and implementing updated equipment.
- Promoted a culture of continuous improvement within the lab by actively seeking feedback from staff and implementing necessary changes to enhance performance.
- Increased productivity by effectively scheduling staff shifts, balancing workloads, and assigning appropriate tasks based on individual strengths.
Lead Service Technician
Time Warner Cable
01.2011 - 02.2018
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Lead Lab Aide
Quest Diagnostic Laboratories
08.2007 - 02.2011
- Oversaw items in inventory and reordered before supplies diminished.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Provided training for new lab personnel on proper techniques, safety protocols, and equipment usage as needed.
- Disposed of hazardous specimens in proper containers.
Education
High School Diploma -
Heritage College
Kansas City05-2005
Skills
- Team Supervision
- Positive Attitude
- Professionalism
- Relationship Building
- Problem-Solving
- Staff Training and Development
- Goal Setting and Tracking
- Motivational Leadership
- Attention to Detail
- Crisis Management
- Problem-solving abilities
Accomplishments
- Supervised team of 4 staff members.
- Employee of the Month
- Resolved product issue through consumer testing.
Certification
- Master Safe Clinch Instructor
- CPR Certified
Timeline
Shift Leader
Jackson County Family Court
12.2022 - Current
Appeals and Grievances Coordinator
Centene
02.2022 - 11.2022
City Carrier Assistant
United States Post Office
07.2021 - 02.2022
Site Director
Healthcare IT Leaders
12.2020 - 06.2021
Senior Lab Coordinator
Altasciences
12.2018 - 04.2020
Train Conductor
Union Pacific
02.2018 - 04.2022
Lead Service Technician
Time Warner Cable
01.2011 - 02.2018
Lead Lab Aide
Quest Diagnostic Laboratories
08.2007 - 02.2011
- Master Safe Clinch Instructor
- CPR Certified
High School Diploma -
Heritage College
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