William Moores
Indianapolis,IN
Summary
Organized IT Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as a valuable team player with expertise in Microsoft Intune and other related device management. Ready to bring several years of work experience in IT to any new position.
Overview
10
10
years of professional experience
Work History
Service Technician
Astride Technical Solutions
09.2023 - Current
- Installs security systems for clients looking for superior security installation and peace of mind
- Installs local networks and subnets for small businesses looking for quality work at affordable prices
- Learned about router installation, network configuration, and physical server installation
- Assists with server and security system maintenance, on call when things need to be fixed or updated
- Implement preventive maintenance programs to ensure equipment reliability and minimize downtime
- Provide exceptional customer service by effectively communicating with clients and resolving any issues or concerns that arise.
IT Support Technician
Tata Consultancy Services
11.2022 - Current
- Identify and troubleshoot network connectivity issues to ensure smooth operations
- Provide technical support to end users for hardware and software issues
- Keep track of and maintain over $500,000 worth of technical equipment, ensuring that devices were delivered to users safely and intact
- Collaborate with cross-functional teams to develop IT solutions and implement effective strategies to improve network performance
- Install and upgrade hardware and software components as required to enhance performance of computer systems
- Gained professional working experience with IT support software such as ServiceNow, Microsoft Azure, Microsoft Office, Microsoft Intune, and JAMF
- Work experience with many types of user devices: personal laptops, desktops, mobile phones, tablets
- Develop and maintain knowledge base articles and documentation to assist end users in troubleshooting common IT issues
- Provided remote and in-person technical support to end users for hardware and software issues, ensuring timely resolution and high customer satisfaction.
Server
Flamme Burger
09.2019 - 07.2022
- Providing exceptional customer service by anticipating and meeting the needs of each guest, ensuring a positive dining experience and repeat business for Flamme Burger
- Suggesting and promoting daily specials and new menu items to customers
- Maximizing sales by suggestive selling and promoting menu items to guests.
Healthcare Specialist (Combat Medic)
United States Armed Forces
07.2016 - 08.2018
- Provided valuable leadership skills that were acquired as part of basic combat training and advanced individual training to subordinates
- Provided knowledge of how to lead multiple people from various backgrounds
- Received both training in the National Association of Emergency Medical Technicians civilian emergency medicine as well as advanced EMT practices as part of combat medicine training
- Worked at Ft. Hoodʼs Medical Simulation Training Center and gave lectures on life-saving medical interventions to non-medical personnel for use in combat zones
- Performed assistance with triage on 20 or more soldiers daily, relayed relevant information to on-site physician assistant and assisted them with daily clinic operations
- Provided in-processing services to incoming soldiers of Fort Hood; blood draws for HIV and pregnancy tests, immunizations and vaccinations, and basic visual examination
- Maintained over $300,000 worth of medical equipment at multiple sites, kept inventory, maintained quality and storage of materials and necessary medical supplies
- Participated in several live demonstrations of life-saving interventions and medicine on cadavers
- was Honorably Discharged from service.
Sales Associate
Fry's Electronics
02.2014 - 02.2016
- Provided accurate customer service and worked with employees and customers from many different backgrounds
- Worked with and trained new employees in order to better improve effective work habit and customer relations
- Identify and address customer needs and provide appropriate solutions
- Assist customers in finding and selecting correct products based on their needs and preferences.
Education
Bachelor's Degree In General Studies -
Indianapolis University Purdue University
Indianapolis05.2024
BCT/AIT -
United States Army
Texas08.2018
High School Diploma -
Cathedral High School
Indianapolis05.2014
Skills
- Team Leadership
- Problem Solving
- Adaptability
- Microsoft Office
- ServiceNow
- Microsoft Intune
- Customer Service
- Computer Repair
- Technical Support
- Medical Training
- Documentation
- Communication
- Work Documentation
- Equipment Troubleshooting
References
- Charles Crum, cawcrum@hotmail.com
- Trevor Ferris-Johnson, 559-908-3817
- Crystal Keesee, 3178327807
- Alicia Roberson, aclemmons38@gmail.com, 2542912530
- Steven Wyatt, wyatt_steven_a@lilly.com, 317-224-6557
Timeline
Service Technician
Astride Technical Solutions
09.2023 - Current
IT Support Technician
Tata Consultancy Services
11.2022 - Current
Server
Flamme Burger
09.2019 - 07.2022
Healthcare Specialist (Combat Medic)
United States Armed Forces
07.2016 - 08.2018
Sales Associate
Fry's Electronics
02.2014 - 02.2016
Bachelor's Degree In General Studies -
Indianapolis University Purdue University
BCT/AIT -
United States Army
High School Diploma -
Cathedral High School
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